RRSr Analyst I Infrastructure Services
RRSr Analyst I Infrastructure Services
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Job Description
Job Description:
Job Description
Technical lead focusing on engineering standardizing and supporting the Apple operating systems. Your key areas of expertise will be security software distribution device policy management and automation.
Key Responsibilities
- The Apple Engineer will assist in planning and implementing enterprise-wide Apple support
- Subject matter expert for MacOS Apple products
- Create Mac automated deployment using latest technologies and provide Level III support for Mac deployments and related issues
- Build and maintain documentation of process environment and run books
- Provide Apple specific training to L1 L2 support
Requirements
- Bachelors Degree
- 5 years of relevant IT experience
- Expert level knowledge of MacOS and Management/Support tools (JAMF and Intune)
- Apple Certified Professional preferred
- Extensive Experience in engineering Mac OS deployment including JAMF and Intune
- Excellent customer service interpersonal skills telephone etiquette time management and problem-solving skills
- Strong Project Management skills
- Experience in building application packages for use in a software deployment tool
- Excellent understanding of computer hardware operating system functions and components.
- Knowledge of Entra Intune JAMF Configuration Management and Security
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Required Experience:
Senior IC
Employment Type
Full-Time
