Senior Product Manager, After Market Services
Senior Product Manager, After Market Services
Posted on :
28-05-2025
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1 Vacancy
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Job Description
Would you like to transform the way customers return Would you like to contribute to a better environment by reducing returns while ensuring an improved CX for customers when they return Do you like rolling up your sleeves and solving complex and ambiguous problems Does working on a global effort with a fast-paced cross-functional team sound exciting to you If so were looking for a Senior Product Manager to develop and scale initiatives to help EU customers remove the hassle of returning while ensuring a seamless experience when they need to return.
At After Market Services we aspire to Zero Defects that lead customers to return Zero Cost associated with returns and Zero Waste generated from returns. As a Senior Product Manager you will create and deliver program roadmaps to help us execute that vision. This role brings scope to develop new strategic initiatives in a dynamic space seeing changing customer behaviour and the need to build new cross-functional relationships to deliver on goals. In parallel it offers the opportunity to deliver on impactful ongoing initiatives. It offers high visibility with VP/SVP level goals and offers collaboration across WW product teams and Retail 3P Customer Service Operations and Marketing teams among others across Europe. The position will ideally be based in our UK headquarters in London but could also be based in Munich Madrid or Luxembourg.
To be successful you should be able to work in a dynamic environment that requires navigating complexity and ambiguity. You should be highly customer focused and adept at diving deep to synthesize insights and provide data-driven recommendations. You should be confident in taking ideas through to their logical end comfortable with starting small to validate ideas before gathering the sponsorship and resources to scale them up. You should have strong business and communication skills to earn trust and influence with partners and stakeholders to define key business questions build solutions that answer them and execute on those ideas.
Think youre up for the challenge Apply today and let us know why.
Key job responsibilities
- Own and implement the strategy and roadmap of customer returns experience.
- Dive deep using a combination of qualitative (e.g. customer anecdotes) and quantitative (performance and operational metrics) data to improve customer experience and reduce financial impact.
- Take initiative to bring structure to ambiguous problems and convert these into multi-year products and programs
- Build relationships with influence and collaborate with cross-functional teams to define and deliver improvement roadmaps and projects.
- Manage tech and program prioritization with trade-offs between; customer experience selling partner experience financial impact and operational constraints.
- Proactively identify and resolve issues that may impair the teams ability to meet strategic financial and technical goals.
- Present performance effectively in monthly and quarterly business review meetings to key internal stakeholders partners teams and leadership.
- Act as the custodian of returns policy working with Legal to enable policy changes and enforcement.
- Act as the customer advocate in customer returns escalation cases.
- Bachelors degree or equivalent
- Experience in product or program management product marketing business development or technology
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in influencing senior leadership through data driven insights
- Analytical skills with the ability to use data and metrics to back up assumptions and recommendations
- Experience finding avenues to hear from customers and work their feedback into your roadmap
- Proven track record of taking ownership and successfully delivering results in a fast-paced environment
- Strong verbal and written communication skills
- MBA or Masters degree
- Technical experience using analytics solutions
- Experience in After Market Services / Customer Returns programmes and benchmarking standards
- Experience owning technology products
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At After Market Services we aspire to Zero Defects that lead customers to return Zero Cost associated with returns and Zero Waste generated from returns. As a Senior Product Manager you will create and deliver program roadmaps to help us execute that vision. This role brings scope to develop new strategic initiatives in a dynamic space seeing changing customer behaviour and the need to build new cross-functional relationships to deliver on goals. In parallel it offers the opportunity to deliver on impactful ongoing initiatives. It offers high visibility with VP/SVP level goals and offers collaboration across WW product teams and Retail 3P Customer Service Operations and Marketing teams among others across Europe. The position will ideally be based in our UK headquarters in London but could also be based in Munich Madrid or Luxembourg.
To be successful you should be able to work in a dynamic environment that requires navigating complexity and ambiguity. You should be highly customer focused and adept at diving deep to synthesize insights and provide data-driven recommendations. You should be confident in taking ideas through to their logical end comfortable with starting small to validate ideas before gathering the sponsorship and resources to scale them up. You should have strong business and communication skills to earn trust and influence with partners and stakeholders to define key business questions build solutions that answer them and execute on those ideas.
Think youre up for the challenge Apply today and let us know why.
Key job responsibilities
- Own and implement the strategy and roadmap of customer returns experience.
- Dive deep using a combination of qualitative (e.g. customer anecdotes) and quantitative (performance and operational metrics) data to improve customer experience and reduce financial impact.
- Take initiative to bring structure to ambiguous problems and convert these into multi-year products and programs
- Build relationships with influence and collaborate with cross-functional teams to define and deliver improvement roadmaps and projects.
- Manage tech and program prioritization with trade-offs between; customer experience selling partner experience financial impact and operational constraints.
- Proactively identify and resolve issues that may impair the teams ability to meet strategic financial and technical goals.
- Present performance effectively in monthly and quarterly business review meetings to key internal stakeholders partners teams and leadership.
- Act as the custodian of returns policy working with Legal to enable policy changes and enforcement.
- Act as the customer advocate in customer returns escalation cases.
- Bachelors degree or equivalent
- Experience in product or program management product marketing business development or technology
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in influencing senior leadership through data driven insights
- Analytical skills with the ability to use data and metrics to back up assumptions and recommendations
- Experience finding avenues to hear from customers and work their feedback into your roadmap
- Proven track record of taking ownership and successfully delivering results in a fast-paced environment
- Strong verbal and written communication skills
- MBA or Masters degree
- Technical experience using analytics solutions
- Experience in After Market Services / Customer Returns programmes and benchmarking standards
- Experience owning technology products
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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