Technical Service Engineer (L3)
Technical Service Engineer (L3)
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Job Description
Title:
Technical Service Engineer (L3)Your KBR future delivering solutions and changing the world
About KBR:
We are a company of innovators thinkers creators explorers volunteers and dreamers who all share one goal to improve the world.
We deliver science technology and engineering solutions to governments and companies around the world. KBR employs approximately 37000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years KBR and its heritage companies are proud to have delivered some of Australias largest and most complex projects.
With around 2000 employees in 6 primary offices throughout Australia we are committed to social and environmental sustainability and delivering projectswitha digital mindset drivinginnovation within our business and for our customers.
We help ensure mission success on land in the air at sea in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities providing low-risk and cost-effective solutions to our customers.
Learn more about our business - Opportunity
As a Technical Service Engineer (L3) you will be part of an elite Level 3 team of subject matter experts providing advanced technical support within a secure Defence environment. This role is pivotal in ensuring the stability and performance of mission-critical systems with a strong focus on Wintel infrastructure and incident management. Operating within a mature ITSM framework youll respond to complex technical challenges support high-impact operations and uphold the integrity of Defence IT services. This is an exciting opportunity to apply your expertise in a meaningful way contributing to national capability while working with cutting-edge technologies in a fast-paced high-trust environment.
Responsibilities
The key responsibilities of the role will include but is not limited to:
Deliver Level 3 Technical Support through the clients ITSM toolset ensuring resolution of incidents within agreed Service Health Indicator (SHI) timeframes.
Engage and coordinate with third-party vendors to manage escalations and ensure timely resolution of complex issues.
Contribute to Defence ICT projects providing technical input and implementation support across critical initiatives.
Create and maintain Standard Operating Procedures (SOPs) to ensure consistent high-quality support practices.
Develop and update Detailed Level Designs (DLDs) to align with evolving system architecture and security requirements.
Support after-hours operations as needed to maintain system availability and respond to urgent issues in real-time.
Qualifications Skills and Experience
Essential:
Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
demonstrated Knowledge of CyberArk and PAM stack
Demonstrated knowledge and Experience in Active Directory & Identify Management Services
Demonstrated Knowledge & Experience in Vmware Vsphere 7
Demonstrated Knowledge and Experience in Citrix Studios & Director
Proficiency in advanced scripting
ITIL V3/V4 certification
CyberArk Certification
NV2 security clearance is required
Desirable:
Bachelors degree in computer science or related field
Microsoft Certifications or equivalent experience
Benefits of KBR
A workplace culture certified as a Great Place To Work (Aus India UK & US)
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots skin checks and private health insurance discounts
Career development: Online learning mentorship and career pathways
If youre ready to shape tomorrow lets get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land sea community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
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Employment Type
Full-Time
Key Skills
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