Information Technology Supervisor

• Develops and directs the implementation of departmental strategies policies priorities standards procedures and practices (e.g. data analytics data mining Cognos reporting ad-hoc report generation Geographic Information Systems (GIS) operations APEX development business analysis system documentation design software support and data security compliance) by conducting comprehensive assessments of current departmental needs and long-term objectives; collaborating with collaborators and cross-departmental teams to ensure alignment with organizational goals and priorities; establishing and implementing industry standard processes for system development data management and reporting frameworks; designing and implementing robust policies to guarantee data accuracy accessibility and security; standardizing operational procedures to ensure efficiency consistency and compliance across all functions; evaluating and recommending sophisticated tools and technologies to enhance departmental capabilities and operational effectiveness; supervising consistency to established standards and policies; and engaging with leadership to feed innovation improve organizational efficiency and achieve strategic business objectives.

• Consults with various partners regarding information technology issues by assessing team member needs; identifying and evaluating solutions; meeting with departmental management to introduce and explain systems improvement concepts and obtain concurrence with recommended problem solutions; and recommending options to collaborators in order to resolve service delivery needs promote information security awareness and evaluate current and anticipated Information Technology needs.

• Implements various information technology projects by conducting comprehensive analyses of business needs and technical requirements; identifying and recommending tools technologies and solutions that align with organizational objectives; developing detailed and actionable project plans that outline timelines resource allocation and budget forecasts; supervising and guiding project teams through the execution of tasks to ensure consistency to quality standards and established best practices; leading the development and refinement of reporting processes and documentation to enhance data accuracy accessibility and utility; collaborating with multi-functional teams and relevant departments to ensure seamless integration and alignment with organizational strategies; supervising project progress to ensure all achievements are met within defined scope timeframes and budgetary constraints; resolving technical challenges through strategic problem-solving and innovative recommendations; and championing the efficient and secure use of technology to enhance organizational productivity support data-driven decision-making and drive operational excellence.

• Reviews a variety of technical and research documents submitted by staff conducting thorough analyses of submitted documents to ensure precision accuracy and compliance with established standards and organizational objectives; researching system requirements and adhering to information technology standard processes to validate proposed solutions; applying expertise in applications development software support and data security compliance to assess the quality and relevance of content; providing clear constructive and actionable feedback to staff for vital improvements; approving and/or forwarding finalized documents for upper management review and official approval; and ensuring that all materials are optimally communicated to team members in a manner that supports informed decision-making and aligns with organizational goals.

*In order to receive credit for a college or university degree such as a Bachelors degree or higher you must include a legible copy of the Official Degree Official Transcript or Official Letter from the accredited institution (which shows the area of specialization and the date the degree was awarded) with the Registrars signature and school seal at the time of filing or within fifteen (15) calendar days of submitting an online application. If you are unable to attach your document(s) you may email them to Failure to provide any required documentation will result in application rejection. Please include your Name Exam Number and the Exam Title on the submitted document(s).

**Recent is defined as experience gained within the last six (6) years from the last day of filing.

***Full-time experience is defined as 40 hours per week.

****Lead experience is defined as assigning coordinating and reviewing the work of staff ensuring proper work methods are followed and providing technical assistance and training but does not supervise.

*****Supervisory experience is defined as responsibility for planning assigning and reviewing the work of assigned staff evaluating employee performance participating in interviews and selecting new staff and performance management.

License:A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class II Light:This class includes light physical effort that may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

Part I: Multiple choice and/or simulation assessment(s) weighted 70% assessing:

• Management Potential
• Working to High Quality Standards
• Responsibility
• Achievement
• Willingness to Learn
• Accepting Others
• Showing Courtesy
• Working Relationships
• Analyzing Information
• Learning Quickly
• Compliance with Rules and Regulations
• Adapting to Change
• Controlling Emotions
• Working Energetically

Applicant may be invited to participate in both Part I and II. However only those that achieve a passing score of 70%or higher in Part I will have Part II scored.

Multiple choice and/or simulation assessment(s) weighted 30% assessing:

• Software Business Analysis: Business Process Diagramming and Modeling Documentation Joint Application Development Methodologies and Tools Project Development Requirements Gathering System Design User-Interface.
• Systems Analysis: Fundamental Systems Analysis skills Implementation and Support Systems Analysis Tasks Systems Design Tasks and Technical Methods for Specifying requirements.
• Desktop Support: Networking Peripheral components Operating systems Troubleshooting and Providing technical support.

The passing score for each assessment part is 70%.

These assessments fall under Civil Service Rule 7.19 which means you are not able to review the questions or your responses once you have completed the assessment.

If you have taken identical components recently for other exams your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.

Test scores cannot be given over the phone.

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test we recommend reviewing all related materials that seem vital.

• Online practice tests are available at ( information can be found on our website at The section dedicated to test preparation is Employment Test Assistance.

Candidates who passed the assessment are placed on a list in the order of their score group for a period of twelve (12) months. The list of passing applicants from this examination will be used to fill vacancies within County of Los Angeles DCFS Business Information Section.

Any Shift-Appointees must be willing to work any shift including evenings nights weekends and holidays.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail fax or in person are not accepted. Apply online by clicking on the Apply green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employers name and address job title beginning and ending dates number of hours worked per week and description of work performed. We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

Federal law requires that all employed persons have a Social Security Number so include yours when applying.

For those who do not have access to a computer or the internet applications can be completed on computers at public libraries throughout Los Angeles County.

All applicants must file their application online using their own user ID and password. Using a family members or friends login information may erase a candidates original application record.

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism Diversity and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality diversity and inclusion in recruitment selection and employment practices.

If you require an accommodation to fairly compete in any part of the assessment process you will be given the opportunity to make a request when completing your application. Please note you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Teletype Phone:

California Relay Services Phone:

Department Contact Name: Yeran Badoyan

Department Contact Phone:

Department Contact Email: