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Job Description
About the Role:
Grade Level (for internal use):
07Job Description
Department overview:
As a global leader in trade and transaction reporting the S&P Cappitech team have been providing RegTech solutions for over two decades. Our cloud-based cross regulation SaaS platform allows banks brokers hedge funds asset managers insurance companies and corporates to comply with global regulatory requirements.
Our support team is expanding and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values focus on inclusiveness collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.
Position summary
We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support and Operations team. The ideal candidate will be comfortable in communicating with clients answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some understand in EMIR MiFID ASIC CFTC SEC andor role is client facing and requires a high degree of technical competence.
Duties and accountabilities
- Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
- Helping clients understand how the solution works and how to resolve reporting issues
- Involvement in client training and site visits
- Escalate issues in a timely manner and ensure follow and resolution.
- Assist in validation or UAT for issue resolution
- Working on Client specific projects
Business competencies
Experience
- Client facing experience
- Financial services experience preferred particularly securities and derivatives finance
- Knowledge of transaction reporting desired
- Ability to grasp concepts of a technical nature
- Advanced MS Excel skills preferred
- Understanding of SQL API preferred
- Knowledge of other vendor systems useful PostTrade systems Core Banking Systems etc.
Personal competencies
Personal impact
- Strong analytical skills
- Be proactive and able to work independently
- Ability to listen learn quickly and demonstrate initiative
- Good attention to detail
- Focused on delivery
Communication
- Must be an excellent written and verbal communicator
- Excellent interpersonal skills
- Able to easily adapt communication style in different situations
- Committed to high quality output
- Highly motivated disciplined confident and a team player. The ability to adjust to shifting priorities is a must
- Ability to collaborate effectively with team
- Additional languages a plus especially Spanish Japanese
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Employment Type
Full-Time
Key Skills
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