Front Office Manager
Front Office Manager
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Our client is a premier hospitality destination renowned for its exceptional service elegant accommodation and vibrant atmosphere.
Job Summary
We are seeking a professional and service-driven Front Office Manager to lead the front desk operations and guest experience function. The ideal candidate will be responsible for managing the front office team ensuring smooth check-in and check-out processes maintaining high standards of guest service and supporting overall hotel operations. This individual will play a critical role in upholding the hotel s reputation for luxury and comfort ensuring every guest interaction reflects elegance and efficiency.
Key Responsibilities
Guest Services & Operations
- Oversee daily front office operations including guest check-ins check-outs and concierge services.
- Ensure a consistent high-quality guest experience aligned with the property s luxury standards.
- Address guest concerns or complaints promptly and professionally turning challenges into opportunities for service recovery.
- Promote in-house services and amenities including spa treatments dining experiences and wellness offerings.
Team Management
- Supervise train and support front desk staff to maintain a professional and courteous atmosphere.
- Develop and implement SOPs for the front office team to ensure operational consistency.
- Foster a culture of accountability teamwork and service excellence.
Reservation Coordination
- Work closely with the reservations team to ensure accurate bookings availability tracking and coordination of guest requests.
- Optimize room allocation and liaise with housekeeping to ensure readiness and guest satisfaction.
- Update booking sheets and relevant front office systems daily.
System & Reporting
- Manage and ensure full utilization of front office and property management systems (e.g. Opera Amadeus or similar).
- Generate daily weekly and monthly reports on occupancy guest feedback and operational performance.
- Monitor guest trends to support continuous improvement efforts and enhance service delivery.
Revenue Support & Collaboration
- Support revenue generation by upselling premium rooms and promoting special packages.
- Collaborate with Sales Housekeeping and F&B teams to ensure smooth guest transitions and operations.
- Maintain awareness of local competitors and market dynamics to inform service enhancements.
Requirements
- Bachelor s degree in Hospitality Management Business Administration or a related field.
- 2 4 years of experience in a similar front office or guest services management role preferably within a luxury or boutique hotel.
- Proficiency in hotel management systems such as Opera Amadeus or equivalent.
- Strong leadership and communication skills.
- Exceptional attention to detail and a guest-centric mindset.
- Ability to multitask and adapt in a dynamic fast-paced environment.
- Demonstrated ability to lead a team with poise professionalism and a passion for hospitality.
Employment Type
Full Time
Key Skills
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