Sr. Technical Engineer
Sr. Technical Engineer
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Job Description
We are currently seeking a Sr. Technical Engineer to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting installation and configuration network support printer configuration antivirus management access control and exceptional customer service skills.
Responsibilities:
- Providing on-site technical support and troubleshooting for systems and networks
- Identifying and resolving system issues diagnosing standard software issues and reporting hardware issues to OEM/Vendors
- Handling troubleshooting installation re-installation and configuration of systemsprinters and scanners
- Configuring desktop and laptop according to standardization policies
- Installing and configuring in-scope client software/applications
- Coordinating with vendors for access control and technical support
- Troubleshooting and configuring e-mail clients
- Supporting local area network issues (LAN) and DHCP client
- Installing antivirus software and ensuring virus definition auto updates
- Installing approved patches onto desktops/laptops
- Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
- Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
- Logging and coordinating escalated calls with vendors and tracking them until resolution
- Assisting with maintenance for non-technical failures of AV components
- Managing voice lines and coordinating with EPABX vendor for technical issues
- Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
- Publishing and sharing monthly service reports
- Engaging in support and understanding of new tools and technologies related to endpoint management
Requirements
- Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role in the field
- Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years
- Working knowledge of office automation products and computer peripherals such as printers and scanners
- Familiarity with network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Customer-oriented attitude
- BSc in Computer Science or relevant field
- Must have a two-wheeler and driving license for field calls.
Benefits
- Health insurance coverage for self spouse and kids.
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
We are seeking a dynamic and knowledgeable Zoho Consultant to join our team. In this client-facing role, you will act as a bridge between client needs and Zoho s suite of solutions, playing a crucial part in the pre-sales lifecycle. Your expertise in the entire Zoho ecosystem and your ability to translate client requirements into solution blueprints will drive successful project outcomes. Key Responsibilities: Engage with prospective and existing clients to gather business requirements through meetings, calls, and workshops. Conduct detailed discovery sessions to understand client workflows, pain points, and goals. Map business requirements to the appropriate Zoho suite applications (CRM, Creator, Books, Desk, Projects, etc.). Present solution demonstrations and proofs of concept tailored to specific client needs. Design solution architectures and workflows within the Zoho ecosystem. Collaborate with technical teams to draft Scope of Work (SOW), Bill of Materials (BoM), timelines, and project estimates. Act as a subject matter expert for the full Zoho suite, including updates and new feature releases. Support the sales team with technical insights and strategic input during proposal preparation. Build and maintain a knowledge base of use cases, solution templates, and best practices.
Education
Bachelor's degree
Employment Type
Full Time
Key Skills
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