Customer Success Analyst (12 months contract)
Customer Success Analyst (12 months contract)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a 12 months fixed term contract role
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the a Customer Success Analyst you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIns Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks ultimately supporting customer relationships. This is a highly collaborative role which requires excellent analysis skills organization prioritization clear communication stakeholder management and an interest in developing your technical skillset.
Responsibilities:
- Maintains a detailed knowledge of LinkedIns products and the impact they can have for our customers.
- Assists in the process of creating customer value and operational reviews including project management of the process providing analytical insights consolidating format proofreading and pulling standard reports.
- Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
- Works cross-functionally with internal LinkedIn partners (Sales CSM Insights etc.) in support of customer value demonstration/ ROI goals.
- Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e. creation/management of team communication channels etc.).
- Uses advanced analysis skills (SQL pivot tables formulas and x-lookups) to compile multiple data reports.
- Partners closely with CSMs to prioritize projects based on customer maturity.
Qualifications :
Basic Qualifications:
- 2yrs in data analysis/reporting role
- Experience withMicrosoft suite of products (Excel PowerPoint Word SharePoint etc.)
- Working experience with SQL
Preferred Qualifications:
- Data and Insights-driven; able to synthesize data and help communicate the so what to a customer.
- Strong cross-functional partnership experience.
- Past work experience within a fast-paced environment.
- Experience synthesizing data and insights together for a client presentation.
- Experience working within Excel PowerBI and/or Tableau.
- Experience leading/managing a project and associated deliverable work.
- Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
- Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
- Exceptional attention to detailto ensure accuracy and effective execution of all projects and tasks undertaken.
Suggested Skills:
- SQL
- Powerpoint
- Data Analytics
- Problem solving
- Data story telling
Additional Information :
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
