Lead Quality Manager (REF4211H)
Lead Quality Manager (REF4211H)
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Job Description
Lead the end-to-end quality strategy for Business Customers within Telekom Deutschland GK (TDG GK) covering all customer segments (T-Business). Own the development and implementation of quality standards throughout the product lifecycle (PlanBuildRun). Serve as a key advisor to senior leadership collaborating across the Deutsche Telekom Group to drive Zero Outage preventive measures and continuous improvement.
Key Responsibilities:
Strategic Leadership & Governance
- Define and steer Plan Build & Run quality standards for business customer solutions across TDG GK.
- Act as a strategic advisor to senior management preparing business-critical proposals
- Align quality initiatives with overall T-Business & Delivery strategy
Quality Culture & Zero Outage
- Drive the implementation and expansion of the Zero Outage concept across all business segments
- Lead complex quality programs audits and continuous improvement initiatives
- Monitor quality performance and proactively implement corrective actions
Continuous Improvement & Risk Management
- Lead process optimization and efficiency enhancement projects
- Identify and implement preventive measures to minimize risks and penalties
- Proactively manage risks and develop sustainable solutions in collaboration with key stakeholders
Cross-Functional Collaboration
- Foster effective collaboration with national and international teams
- Balance quality assurance with cost-efficiency in complex settings
- Overcome organizational barriers through strong negotiation and diplomacy skills
Decision-Making & Business Impact
- Prepare & make broad-scope decisions with significant business implications
- Translate strategic goals into measurable action plans
- Consider financial impacts including penalties and cross-/up-selling potential
Qualifications :
- Fluent in German and English (both written and spoken)
- 710 years of leadership experience in the telecommunications industry
- In-depth knowledge of Zero Outage ITIL and telecom-specific solutions
- Proven success in managing large-scale programs and transformation initiatives
- Excellent stakeholder management and interpersonal collaboration skills
- Strong sense of ownership structured thinking and accountability
- Proficient in Microsoft Office (PowerPoint Word Excel Outlook)
- Confident assertive communicator with strong presentation skills
- Lean Six Sigma or similar quality certifications are a plus
- Experience with automation and ITSM systems is advantageous
- Background in engaging with C-level stakeholders is highly desirable
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
