Service Department Manager
Service Department Manager
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Job Description
This position is responsible for ensuring that all objectives and goals of the department and store as communicated by the Store Manager are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering merchandising labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities:
- Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
- Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems programs and initiatives.
- Team development interviewing training reviews coaching motivation and recognition all while maintaining a high level of confidentiality and trust.
- Consistent and effective communication to lead the service team including one-on-one coaching metrics product identification (codes) and corporate policies and procedures.
- Safeguard Farm Boys financial information safe management document maintenance and retention; and preserve the integrity of individual front-end staff (e.g. oversee refunds cashiers over/short report audit floats).
- Ensure compliance with Government regulations and Corporate Health and Safety policies.
- Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store alarm system emergency contact support) as directed by the Store Manager.
- Supervise department staff and be accountable for the performance of the department including serving customers on cash cart retrieval overrides and general cleanliness.
- Schedule staff and verify attendance and payroll records.
- Responsible for the management of the Floral Department (eg merchandising ordering inventory and financials).
- May be requested to undertake other related duties on a periodic basis.
Qualifications :
- Typically requires completion of a post-secondary program with an emphasis in business plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification Smart Serve plus Level A First Aid and Basic CPR certification or the commitment to complete within 6 months.
- Excellent organizational and interpersonal skills along with accurate mathematical and analytical skills.
- Clear and effective communication style both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule including weekends evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment:
- Providing service to several people or departments working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift carry or handle heavy objects.
Additional Information :
Accommodation is available upon request for applicants and employees with disabilities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
