Supervisor
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Job Description
- Guest Services
- Be the expert: Explain game operation or rules to guests and motivate them to play.
- Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits.
- Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally.
- Fills and sends all complaints related to the daily problems happened with guests and send it to the FM for Action.
- Assist with the guest service exit-interview process as required and provide immediate associates with positive and negative feedback as a result of the interviews and correct any deficiencies immediately.
- Keep professional records in the event of guest service deficiencies complaints or accidents.
- Ensure the telephone is answered by all your team professionally.
- Staffing
- Prepares the weekly schedule & Section rotation of employees send it for the FM for approval.
- Manages the Security and Stewarding team on site and assure productivity of work from their End.
- Leads manages & coaches all team members.
- Follows up concerning the induction program of new joiners and provides feedbacks accordingly.
- Assist in team members performance evaluation by providing feedback.
- Supports all staff during rush hours.
- Operations
- Be a promoter: promote marketing tools packages and Cosmocity features.
- Fills the Daily Log book and End of day report & share it with the Supervisor or FM.
- In charge of filling the opening & closing procedures checklist to make sure that the floor is ready to host guests.
- Prepares the Fond de Caisse and new cards before shift.
- In charge of filling tickets refiling Merchandisers machines taking weekly counters and finalizing all the transfers.
- In charge of closing procedures & follow up regarding checklist.
- In Charge of retrieving & preparing the transaction report and assure to execute a reconciliation between system and cash money report on count.
- Prepares all reports related to EMP SHEET POS PRIVILAGE XD & PHOTO BOOTH COUNTER and submit it to the FM plus clarifications.
- Replaces & plays the role of the FM (during the absence of the FM) in terms of handling all problems and taking decisions related to the operation (Supervisor Duty)
- Know how to handle his responsibilities & submit reports to his line manager.
- Follows up regarding all administrative duties related to GSAs.
- Assist the line manager in ensuring that your team follows the Cosmocity Operations and Personnel Manuals.
D. Inventory Control
- Monitor merchandise inventory and assist in the re-order process (Based on Par level sheet) and send it to the FM for approval.
- Ensure that all merchandise is kept stored and presented according to safety standards and the Cosmocity presentation norms.
- Ensure that all delivery to consumers are made within the earlier expiry date of the product.
E. Facility Maintenance
- Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies.
- Follow up on maintenance of the games and the game area.
- Perform minor repairs on various machines.
- Monitor the facilitys conformity to fire and safety regulations.
- Financial
- Identify and communicate any accounting related issues to line manager promptly.
- Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and assist in Bank deposit.
- Receiving & validating payment (cash check credit cards vouchers receipt refund credits.)
- Receives the daily cash out from Cashiers & prepares the report and share with the FM.
Qualifications :
- Leadership skills
- Decision making skills
- Strong communication and interpersonal skills
- Problem solving skills & decisions making skills
- Detail oriented
- Has the ability to multitask and manage time effectively
Additional Information :
- Education: Bachelor degree in BA or Technical degree in hospitality management or related field.
- Related Work Experience: Minimum 2 years of experience
- Language Skills: Strong command of English - Arabic languages
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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