Project Manager, Connected Care

Union: Non-Union
Department: UHN Connected Care
Site: Krembil Discovery Tower
Reports to: Director Outpatient Strategy
Work Model: Hybrid 
Hours: 37.5 hours per week 
Salary: To commensurate with experience and consistent with UHN compensation policy
Status:Temporary Full Time 18 months
Closing Date:June 09 2025

Connected Care is a strategic business unit at UHN focused on developing and delivering innovative models of care. Our work focuses on transformative care experiences for patients essential care partners and care provider teams. We break down barriers to change bringing together policy makers funders thought leaders clinicians and patients to the table to build solutions together.

Position Summary

Reporting to the Director of Outpatient Strategy the Project Manager will lead the planning and implementation of strategic initiatives that support transformation across UHNs outpatient environment. The work includes high-impact projects focused on enhancing patient caregiver and TeamUHN experiences improving clinic workflows and introducing new models of care.

This work is new and will require ongoing iteration and the ability to work with a team to evolve and refine the future state. You will work closely with clinical and administrative teams patient partners and leadership across UHN. The ideal candidate is a self-starter with a strong grasp of healthcare systems exceptional communication and facilitation skills and demonstrated experience delivering clinical and operational transformation.

Duties:

• Lead planning and implementation of assigned projects ensuring delivery on scope timeline and budget
• Apply project and change management best practices to guide cross-functional teams through all project phases
• Handle high complexity problems and provide innovative and creative solutions that will achieve quality and work process improvements.
• Regularly engage with project sponsors operational leaders and front-line teams to align on needs and priorities
• Support stakeholder engagement co-design and communication activities across departments and partner organizations
• Identify and mitigate risks early; escalate critical issues to project sponsors with clear recommendations
• Develop business cases and project charters to support planning and decision-making
• Lead project reporting budgeting and tracking activities
• Facilitate and document process mapping sessions and current/future state design
• Support procurement vendor management and contract development as needed
• Translate complex information into clear compelling visuals and presentations for diverse audiences
• Develop communications engagement and adoption plans (e.g. stakeholder analysis communication strategies and tactics awareness campaigns gathering user feedback etc.) 

Qualifications :

• 58 years of experience in project management preferably in healthcare environment.
• Bachelors degree in a relevant field (e.g. Health Informatics Health Administration Engineering Business)
• Masters degree preferred
• PMP and/or Change Management Certification preferred
• Demonstrated success in delivering clinical transformation or digital health implementation projects
• Experience leading cross-functional teams including both direct and indirect reports.
• Strong understanding of change management and stakeholder engagement principles
• Experience developing business cases including cost-benefit and ROI analysis
• Familiarity with procurement processes and vendor/contract management is an asset
• Experience with Lean Six Sigma or other quality improvement methodologies considered an asset
• Proficient in MS Office MS Project Visio and related project tools
• Exceptional project management and organizational skills with the ability to plan track and deliver complex initiatives
• Strong analytical and critical thinking skills with the ability to navigate ambiguity and drive clarity
• Exceptional interpersonal and communication skills including the ability to work with stakeholders at all levels
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Comfortable with uncertainty and able to lead teams through complex change
• Skilled in facilitation coaching and conflict resolution
• Committed to equity inclusion and person-centered care
• Client service orientation with the ability to effectively work with diversity and appreciate that people with different opinions backgrounds and characteristics bring richness to the challenge or situation at hand

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration. 

Vaccines  are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. 

UHN is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially. 

University Health Network thanks all applicants however only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time