Front Office Manager - Mercure Perth on Hay
Front Office Manager - Mercure Perth on Hay
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Job Description
Be part of the excitement of the Accor family with limitless career opportunities and incredible benefits.
This is a great opportunity for a strong Assistant Manager to take the next step in their career.
As our next Front Office Manager reporting directly to the General Manager you will:
- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.
Qualifications :
Your Skills and experience include:
- Relevant experience in the hotel industry.
- Previous AM experience ready for the next step in your FO career
- Strong working knowledge of Microsoft Outlook Microsoft Office and Opera.
- Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities with the ability to extend yourself to assisting your colleagues where needed maintaining high levels of communication with other departments.
- Clear and confident communication skills both written and verbal
- Availability to work across a 7-day roster including overnight shifts.
- Hold a valid Responsible Service of Alcohol certificate Approved Manager card and valid First Aid or willingness to obtain prior to starting
Additional Information :
Whats in it for you
- An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
- Career mobility opportunities within our International Hotel Group
- Global perks in hotels and Accor partners
- Fun supportive and collaborative working environment
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note you will require full working rights in Australia to be eligible for this position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
