Customer Care with a Media Corporation
Customer Care with a Media Corporation
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Job Description
Customer Care with a Media Corporation (Spanish Language)
Office Location is Pireos 39-43 Moschato 183 46
Salary is EUR 1050 per month gross with bonuses
You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages make voice & video calls and share content.
We invite you to be part of a strong team that helps to build a better online user experience.
What you will do:
- Handle tickets following support procedures and policies.
- Communicate with customers via chat & e-mail following support procedures and policies.
- Follow specified workflows for incident identification escalation resolution and closure.
- Track and follow cases to ensure they closed in an efficient and timely manner.
- Apply a content policy to digital content and execute handling procedures with consistency.
- Work towards reaching targets as set out by client statement of work as well as internal targets.
- Ensure high quality and safe experiences for both people and businesses.
- Follow company and client procedures and guidelines.
What we expect from you:
- Superior verbal and written skills in Spanish
- Very good English knowledge
- Ability to understand the main ideas of complex text on both concrete and abstract topics
- Ability to fluently interact without strain for either party.
- Experience working with direct consumers in B2C environment; B2B is a distinct advantage
- High attention to details and follow through
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset helping nature passion for the customer and the customer experience
- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (-all at no cost to you-)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Moreover this is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills while representing one of the biggest brands worldwide. In addition you will be a member of a company that fosters diversity offering equal opportunities to all regardless of gender ethnicity religion culture or age.
Employment Type
Full Time
