Customer Care with a Finance Company EUR 1, 000 Welcome Bonus
Customer Care with a Finance Company EUR 1, 000 Welcome Bonus
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Job Description
Customer Care with a Finance Company (Spanish Language) EUR 1000 Welcome Bonus
Office Location is Av. Mediterrneo 1 1990-203 Lisboa Portugal
Salary is EUR 870 per month gross with 14 salaries per year with bonuses of EUR 50 per month gross with 12 bonuses per year
* Meal card for EUR 7.23 per day
* Transport card for EUR 20 per month
* Health insurance since day 1 but need to pay a monthly amount. Itll become free after 6 months of contract
What you will do in this role
As a Customer Service Representative you will:
- Provide assistance through phone email chat or social media platforms.
- Answer questions about features functionality and account setup.
- Help customers resolve app-related technical issues such as login errors or payment delays.
- Guide users through the account creation or identity verification process.
- Build and maintain a positive customer experience by being empathetic and professional.
- Escalate unresolved or complex issues to higher-level support or technical teams.
Your qualifications
Were a great match if you:
- Have a High level of Spanish (Oral and written) and are fluent in English (C1)
- Have strong analytical and troubleshooting skills to resolve customer queries effectively.
- Are Familiar with mobile apps digital payments and online platforms.
- Have the ability to understand customer concerns fully and provide appropriate solutions.
- Previous experience in customer service support roles or call centers is often preferred.
If you feel you dont check every box we still encourage you to apply. Well do our best to match you with the right job whether its this or another role.
Whats in it for you
In this role we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our clients needs)
- Competitive salary and performance bonus
- 1000 Welcome Bonus
- Central location in Lisbon Portugal
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
Employment Type
Full Time
