Customer Service Coordinator
Customer Service Coordinator
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1 Vacancy
Job Description
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Job Description:
START ON A CAREER PATH THAT HAS A FUTURE
At Ryder our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator youll be part of a dynamic team equipped to succeed and empowered to develop your transportation & logistics career.
Summary
The Customer Service Coordinator or CSC will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file management. In this role you will acquire proven industry knowledge skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within based on performance. The ideal path of progression in this role is an Ops Supervisor.
If youre motivated coachable and looking for a fast paced inclusive environment youve come to the right place. Competitive pay & fast growth full benefits package 401k employer match and a discount on shares!
YOUR JOB SEARCH ENDS HERE.
Shop Location- 4305 New Brunswick Ave South Plainfield NJ 07080
Shift/Schedule - 2nd shift / Tues -Thurs 2:30 - 11:00 / Friday 1 -9pm / Sat- 7am -3pm
Rate of Pay: 24.00 per hour
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Essential Functions
CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customers expectations
Perform customer relationship activities to include customer interface issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customers expectations are met
Drive improvement of Customer Satisfaction (CSI) scoresWORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operationsPARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts roomADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians
Additional Responsibilities
Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Apply effective phone skills
Capable of multi-tasking highly organized with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required
Qualifications
H.S. diploma/GED required
Five (5) years or more Customer Service with issues resolution experience required
Strong computer skills including spreadsheets and word processing software advanced required
DOT Regulated
No
Job Category
Operations and SupportCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$24Maximum Pay Range:
$24Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
IC
Employment Type
Full-Time
