Senior Manager - Process Excellence
Senior Manager - Process Excellence
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Key Tasks & responsibilities
- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics QA Checks for ongoing operations
- Providing HighQualityBusiness analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking root cause analysis corrective and preventive actions and management accountability for customer issues
- Leading high impactSixSigmaand Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
Business Process matrices & Reporting:
- To define & develop Process Metrics Scorecard (Client Domain level) both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
Knowledge & Skills
- Six Sigma Green Belt or Black Belt certifications
- Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
- Excellent presentation skills including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
- Strong analytical and problem-solving skills with sound business Knowledge
- Possess excellence project management and people management skills.
Qualifications
Graduate in any stream Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing qualityin manufacturing IT and BPO for multiple customers.
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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