Senior Product Manager â Daily Banking, Digitisation â 12-month Fixed Term Contract
Senior Product Manager â Daily Banking, Digitisation â 12-month Fixed Term Contract
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At ING Australia were dedicated to fostering a culture of inclusivity and innovation with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.
Were on the hunt for a Senior Product Manager to join our Daily Banking Digitalisation team for an exciting 12-month fixed term contract to shape our Daily Banking future onboarding journey.
Our ideal candidate will come from an extensive product management background experience in digitisation leading and delivering journey improvements and digitisation initiatives excellent communication skills and stakeholder management. You dont have to come from a banking background but have solid experience in leading large digital transformation.
Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy and working collaboratively with all areas of the business to drive cross functional execution of this strategy.
In this role you will be focused on continually improving the experience for our transaction banking and savings customers including driving strategic technology projects which digitise enhance and automate the Daily Banking experience for customers.
What youll do
- Lead the development and implementation of Daily Banking digitisation initiatives.
- Collaborate with Contact Centre Operations Marketing Sales Digital Customer Interactions Tech and the Daily Banking tribe.
- Analyse moments of truth and monitor customer feedback.
- Identify opportunities for product process and service improvements.
- Map document and continuously improve customer journeys and processes to enhance efficiency and improve customer experience (CX).
- Lead agile delivery of initiatives.
- Ensure continuous improvement in systems and processes.
What were looking for
- 7 years expertise in marketing product management and/or digitisation
- 7 years experience in product and digital experience
- Experience in leading or influencing product channel and customer journey changes for improved digitisation innovation and customer experience
- Professional experience in process improvement organisational redesign transformation requiring analytical skills
- Customer-centric approach in solutions
- Agile environment capabilities
- Excellent communication skills
- Extensive stakeholder management skills
- Excellent analytical skills for data-driven decisions
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Rachel Yuen on
Applications close 9 June 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
#LI-DNI
Required Experience:
Senior IC
Employment Type
Full-Time
