Field Service Engineer, CT - West
Field Service Engineer, CT - West
Posted on :
27-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-05-2025
Job Description
Field Service Engineer CT - West (mobile Computed Tomography)
Territory: Primarily Northern California Arizona Utah New Mexico and Colorado
Must be able to be compliant with hospital credentialing requirements.
WHO WE ARE:
NeuroLogica Corp. a subsidiary of Samsung Electronics Co. Ltd. develops manufactures and markets innovative imaging technologies and is committed to delivering fast easy and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography and is also the US headquarters for sales marketing service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions helping providers enhance patient care improve patient satisfaction and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast easy and accurate imaging solutions to healthcare providers. In 2015 NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound Digital Radiography and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative advanced imaging technologies that will improve the quality of peoples lives.
Samsung keeps a constant eye on the always-evolving ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
- On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
- 75% Travel/25% Home Office. Frequent travel to Canada is required.
- Drive customer satisfaction through service excellence by conducting preventive maintenance managing repair/parts cycle times
- Ensure escalation situations are managed and corrected quickly and professionally
- Have a very high level of product knowledge
- Define PM kits and all service tools
- Build a service data base of information to align with our corrective action systems
- Provide information such as fault trees and training materials
- Run tests and simulations at our facility to assist with problem solving
- Travel to the field to train and or resolve customer issues
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current new and updates)
- Be able to work independently and take ownership of customer base
- Be completely self-sufficient in the field
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency effectiveness while meeting daily service expectations
- Become and remain compliant with REPtrax and VendorMate
- Follow all company policies regarding travel expenses meetings and meals
- Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
- Maintain service calendar accessible by CS Manager/staff
- Close reports to CSD on Great Plains PM Reports Service Reports
EDUCATION & EXPERIENCE
- Associates Degrees in Electronics Telecommunications or Computer Networking or other related discipline or equivalent experience preferred
- Technical training and at least 2 years hands on experience servicing medical equipment. Experience with CT and Imaging a plus
- ISO FDA CMDR Awareness Training and Product Complaint System or Certification Health Stream
- Experience with mechanical devices tools and test equipment telecommunications systems and working knowledge of computer networking
- Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding fast paced environment
- Willing to travel overnight
- Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
- Budget expense and resource management experience required
- Must be able to assemble facts from various areas analyze data and provide informed recommendations to management
COMPUTER & ANALYTICAL SKILLS
- You must be comfortable with technology and be able demonstrate proficiency with MS Office package including Excel Word and Powerpoint; as well as Outlook Internet Explorer and Google Chrome
PHYSICAL REQUIREMENTS
- Regularly lift and /or move up to 25 pounds frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
- Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair
- Frequently required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl and talk or hear
- Must be able to sit and/or drive for long periods of time when travelling
- Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
- Interaction with x-ray devices; for this reason strict safety and tracking programs are in place requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
- The noise level in the work environment is occasionally very loud.
- Specific vision abilities required by this job include Close vision Distance vision Peripheral vision Depth perception and Ability to adjust focus
COMPETENCIES
- High attention to detail
- Understanding of terminology and ability to share and communicate effectively within the group
- Ability to organize and prioritize tasks resulting in consistent productivity
- Ability to function within and support a team environment and build strong working relationships
- Dependable and punctual
- Ability to meet accuracy and productivity goals
- Good problem solving skills ability to evaluate situation and prioritize factors in decision making
- Self-motivated utilize available resources for self-improvement and development
- Flexible: able to follow directives and accomplish tasks outside of normal duties
About NeuroLogica
Located North of Boston in Danvers MA NeuroLogica Corporation a subsidiary of Samsung Electronics develops manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving entrepreneurial company NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at:.
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance a wellness program tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment. Contact for any questions or requests.
NeuroLogica welcomes diversity and is an AA/EEO Employer Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The companys AAP can be made available for inspections upon requests.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
