Software Support Engineer (Adaptive Planning)

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About the Team

About the Role

The Role
The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning Reporting and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization enjoys working with customers has some understanding of programming and has experience working on SasS based enterprise web applications.

About You

Location & Shift

This position is based in the Workday Pune office. Candidates should be local to the Pune area or must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. This shift will be from 11am - 8pm IST. Participate in on-call rotation to provide after-hours support when needed.

Basic Qualifications

• 5 years experience in a Support related role with 2 years experience as a support engineer preferred in an enterprise software product

• Experience managing highly escalated cases across multiple enterprise customer accounts.

• Working knowledge of Linux SQL DBMS and any of the following: Java .NET C# or any other programming language

Other Qualifications

• Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

• Excellent written and verbal communication skills combined with the ability to communicate with users at all levels and varying technical ability

• Proactive empathetic team player who is responsive to customer needs and concerns

• Have attention to detail and deep understanding of support best practices

• Experience collaborating with internal development and/or QA teams acting as a customer advocate.

• Had previous experience or knowledge of finance and/or financial planning software applications or integrations

• Have these technical skills:

  • Web Services / API

  • ETL Pentaho Integration Implementation or Support

  • Jenkins & Git

  • K8s and Docker

  • ELK / any log aggregation tool

  • JavaScript

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability contact us at

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!