Cloud Support Engineer II
Cloud Support Engineer II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Want to join our DevOps Level 3 organization to support Trimbles mission to transform the way the world works
What You Will Do
Respond to customer inquiries via email casework and chats.
Identify troubleshoot document follow up and resolve internal customer inquiries in a timely manner.
Advanced troubleshooting of supported services.
Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model.
Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to the affected parties.
Ensure individual and team SLAs/KPIs are maintained and on track.
Collaborate in documenting our organizations processes mapped on our Application portfolio.
Participate in cross-functional Project/Program execution related to long & short-term initiatives associated with the Cloud Core Platforms Change Management focus on Supportability attributes
Exemplifies strong teamwork & collaboration fostering a positive team & inclusive culture.
Skills & Experience you should bring:
Applicant should be fully fluent in written & spoken English
3-5 yrs experience in an information technology support environment or other customer-facing information technology role.
Operating in Linux/Windows Server IT customer support software (e.g. Jira Service Management Cloud ServiceNow Zendesk Freshservice) a collaboration platform (e.g. G-Suite Office 365).
Demonstrated customer-focused troubleshooting analytical abilities and creative problem-solving.
Ability to attend meetings outside normal working hours as teams are global.
Motivated in a fast-paced environment with work volume fluctuation being required a high degree of organization with a focus on detail to achieve success in the position.
Skills & Experience you could bring:
Public cloud infrastructure platform (e.g. AWS Azure GCP Oracle)
Cloud Logging platform (e.g. Sumologic Splunk)
Cloud Observability platform(e.g. Datadog Grafana NewRelic)
Experience with API Management platforms (e.g. Mulesoft Postman Insomnia)
Experience with Password management systems (e.g. LastPass 1Password)
Knowledge of status page systems (e.g. Statuscast)
Information for your review:
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning modeling connectivity and data analytics enable customers to improve productivity quality safety and sustainability. From purpose-built products to enterprise lifecycle solutions Trimble software hardware and services are transforming industries such as agriculture construction geospatial and transportation and logistics.
What we will offer you
A career at an innovative market leader in software solutions transforming the way the world works.
Possibility to make use of the well-being program for Trimble Colleagues as work/life balance is important at Trimble.
We encourage Trimble employees to make use of our internal learning platform to develop your skills knowledge and personal competences.
Possibility to participate in Employee Stock Purchase Plan.
Trimble has a great togetherness culture that provides a workplace where individuals can feel safe and comfortable in being themselves.
A Hiring Manager who encourages personal growth and will support further training and development.
About our Trimble Cloud Platform Division
The Trimble Cloud Platform team is building the platform fueling Trimbles digital transformation. We take a cloud-first approach to deliver shared web services that are used by Trimble and Trimble partners. Our platform-as-a-service is used by hundreds of product teams to build customer-centric workflows. We focus on building services used by developers that are simple scalable and secure.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Employment Type
Full-Time
