Guest Experience Coordinator, Glenmor (Weekends)

COME AND JOIN US . . .

We are currently seeking a warm highly motivated and dynamic Guest Experience Coordinator to play a key role within our Glenmor team.

Glenmor is the seasonal ownership within Gleneagles. We have 53 homes and our owners return to us year after year to experience all that our Glorious Playground has to offer. The concierge team is small and mighty and is the face of Glenmor looking after our guests whilst they arrange their stay with us pre-arrival right through to their departure. Were adept at build strong and long-lasting relationships.

The on target earning potential for this role is 16.02 / per hour - comprising a base hourly rate of 13.52 plus a qualified estimate of 2.50 per hour in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

The shift pattern for this role is Saturday 10.30am to 7pm and Sunday 8.30am to 5pm each week.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Youll ensure every aspect of our guests stay is seamless and unforgettable; from the initial planning stages through to arrival and right up to their departure
• Taking great pride in making sure each home is immaculately presented and fully prepared ahead of every arrival creating an exceptional first impression
• With expert knowledge of our estate youll advise guests on the wide array of activities and services available confidently upselling where appropriate and handling all bookings and reservations with precision and care
• Supporting our Concierge Manager youll assist with a variety of administrative duties including managing calls and emails from homeowners and guests and responding promptly to maintenance issues and in-house requests
• Youll also play an integral role in preparing for and contributing to the smooth running of our weekly arrivals meetings ensuring every guest experience is delivered to the highest standard
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• Ideally youre already thriving in a similar role within the hospitality industry with a strong track record of delivering exceptional customer service. Youre also confident using key industry software especially Opera PMS
• You bring a consistently fresh and positive approach treating every guest interaction as unique; no matter how many times youve encountered the issue before you make it feel like the first
• Quick-thinking and composed under pressure you navigate competing priorities with ease ensuring that every challenge is met with professionalism and grace
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & servIce charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2025 our part-time employees can expect to receive around 2.50 in addition to their hourly rate

If you are our next Guest Experience Coordinatorplease forward your most recent CV to us today!

INDLP