Information Technology and Operations Administrator
Information Technology and Operations Administrator
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Job Description
Internal/External Posting Notice
Title: Information Technology and Operations Administrator
Department: Finance & Operations
Status: Full-time 1-year term unionized
Location: Ottawa ON
Immediate Supervisor: Manager Information Technology and Operations
Salary: $67966 - $89439
Application Deadline: June 13 2025
Oxfam Canada offers a generous compensation and benefits program but more than that we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality are passionate about womens rights and share our values of Equality Empowerment Solidarity Inclusiveness Accountability and Courage we want you on our team!
Join Our Team & Discover Rewarding Opportunities
SCOPE OF POSITION:
Reporting to the Manager Information Technology and Operations (IT/O) the Information Technology (IT) and Operations Administrator will provide support to the priorities of IT and Operations Unit including special projects system updates project documentation and onsite or remote support. The responsibilities include technical operational and administrative tasks to support information technology and operations projects and initiatives that improve the function efficiency and security of Oxfam Canadas information technology and operations infrastructure.
The IT and Operations Administrator role requires a comprehensive experience in IT service management infrastructure project management and information security. Equally important is a strong focus on providing exceptional customer service to support the organizations operational needs effectively.
The IT and Operations Administrator is a full-time fixed-term role for one (1) year requiring the incumbent to perform their duties on site five (5) days per week.
MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed)
- Support the IT team to ensure the computer network is running smoothly efficiently and safely.
- Provide onsite or remote support to troubleshoot and help maintain information technology systems and networks.
- Implement key project tasks as directed by the Manager IT/O.
- Support the completion of the critical security control project.
- Support pool drive decommission project.
- Support system updates hardware and software configuration installation and support including helping to maintain security and safety as required.
- Prepare project documentation for review by the Manager IT/O.
- Validate secure and store project(s) documentation.
- Assist in identifying and resolving service tickets in a timely manner in person or remotely.
- Prepare hardware and software for delivery including packaging and courier.
- Conduct onsite and remote technology support for virtual and physical meetings.
- Update inventory of all hardware and software resources.
- Offer technical support to users by responding to questions and concerns.
- Support package and disseminate computer equipment and retrievals including updates to asset inventory system.
- Administrative support to triage incoming mail couriers or equipment as required.
- Perform backups and restore data as needed.
- Other duties as assigned.
REQUIRED KNOWLEDGE EXPERIENCE & COMPETENCIES:
- Post-secondary education in Computer Sciences or Network Administration.
- Professional certification preferred in a related field.
- Strong background in IT infrastructure service management project management and information security.
- Minimum of three (3) years experience in IT customer service and infrastructure-support role.
- Demonstrated commitment to global justice womens rights gender equality and social change.
- Professional certifications are an advantage (IT service management project management and information security).
- Solid knowledge and direct experience working with:
- Microsoft Active Directory
- Microsoft Azure
- Office 365 Tenancy
- Windows Server Operating Systems
- Ticketing systems like ServiceNow JIRA FreshDesk and similar
- Microsoft Windows Operating Systems
- Microsoft Office and other desktop productivity tools
- WAN/LAN Networking
- Enterprise Antivirus and Firewall technologies.
- VOIP systems and telephony
- VMWARE Operating Systems and admin experience.
- Experience in installing and configuring system hardware software and third-party software.
- Experience in developing technical guides for users.
- Demonstrated strong and detailed troubleshooting knowledge as well as general problem-solving skills.
- Demonstrated knowledge of system backup and data security techniques.
- Excellent English communication skills orally and in writing.
- Ability to set priorities and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Demonstrable high standards of ethical conduct honesty and integrity with a high sense of accountability.
- Strong troubleshooting analytical and problem-solving skills.
- Strong interpersonal skills and the ability to work with technical and non-technical staff.
- Demonstrated ability to deliver technical information in a format that enables end-users to understand.
- Empathetic to the end-user service-oriented and tactful; work in a polite courteous and cooperative manner; listen to others and respond appropriately.
- Ability to work effectively in a diverse cultural setting.
- Ability to work on-site in the headquarters with on-call availability.
- Experience working in a unionized environment is an asset.
- Willingness to sign and abide by the Oxfam Code of Conduct.
- Demonstrated commitment to feminism anti-racism justice equity diversity and inclusion.
In addition to competitive pay Oxfam Canada Offers:
- 35-hour work week and the ability to work flexible hours.
- 4 weeks of paid vacation per year prorated based on FTE equivalence plus paid office closure from December 27 to 31.
- Extensive health dental and wellness coverage for staff and their dependents.
- Paid sick days and additional time off for personal and care responsibilities.
- Pension plan contributions.
- Caring compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives.
- Regular opportunities for all staff across Canada to meet in person and virtually to learn connect and grow as a team!
** MUST be eligible to work in Canada **
We recognize that structural barriers shape experiences and job qualifications.If you dont see yourself reflected in every job requirement listed in the posting above we still encourage you to apply!
As an organization and as individuals we stand against all systems of oppression violence and hate. We stand for justice equity diversity inclusion (JEDI) and decolonization within our organization and society at large guided by ourAnti-Racism and Anti-Oppression Principles (ARAO) ourFeminist Principles and oursix core values:Equality Empowerment Solidarity Inclusiveness Accountability and Courage.OurStrategic Framework 2021-2025has a commitment to grow as a feminist diverse and inclusive organization. To that end we have created anAnti-Racism JEDI and Decolonization Strategy 2023-2025with a vision tobecome a more just inclusive and equitable organization unbound by the oppressive systems of racism white supremacy patriarchy and the legacy of colonialism that have fueled global poverty and inequality.
We prioritize creating a compassionate inclusive workplace where everyone feels valued and connected. We are especially eager to hear fromwomen and gender non-conforming individuals Indigenous peoples Black and racialized communities 2SLGBTQI individuals persons with disabilities immigrants to Canada and others from underrepresented groups.
If you require adaptive measures during any stage of the recruitment process please notify us ator. We are committed to providing accommodations to meet your Canada has an accommodation policy for persons with disabilities. The job posting is available in alternate formats.
Important Note:Offers of employment are conditional upon signing our code of conduct satisfactory references and any required screening checks. At Oxfam Canada we place a high priority on ensuring that only individuals who share and demonstrate our values join our team.
For additional career opportunities visit Please note that we do not offer internships or overseas volunteer placements.
We welcome you to join our movement sign up for news and updates today.
We thank all those who apply however only those selected for an interview will be contacted.
Required Experience:
Senior IC
Employment Type
Full-Time
