Call Center Representative
Call Center Representative
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Job Description
Job Description
We are seeking a professional and motivated Call Center Representative to join our customer support team in Boston MA. The successful candidate will handle incoming calls resolve customer inquiries and provide high-quality assistance in a timely and efficient manner. This is an excellent opportunity for individuals who are detail-oriented communicative and dedicated to delivering outstanding service.
Responsibilities
Answer incoming calls and respond to customer inquiries
Resolve customer issues accurately and efficiently
Maintain a positive and professional attitude
Update customer records and log interactions in the system
Escalate complex issues to the appropriate departments when necessary
Meet performance goals related to customer satisfaction and productivity
Follow communication scripts and company policies
Qualifications :
Qualifications
High school diploma or equivalent required; associate degree preferred
Proven experience in customer service or call center roles
Strong verbal and written communication skills
Ability to multi-task stay organized and manage time effectively
Basic computer skills and familiarity with CRM systems
Patience and problem-solving skills under pressure
Willingness to work flexible hours including occasional weekends
Additional Information :
Benefits
Competitive salary ranging from $42000 to $52000 annually
Professional growth and advancement opportunities
Comprehensive training and ongoing development
Health dental and vision insurance
Paid time off and holidays
Supportive team environment and modern office setting
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
