Sensitive Claims Coordinator

M tnei tranga About the role
Whakarongorau Aotearoa is proud to partner with ACC to launch the Sensitive Claims entryway service as part of the Safe to talk national sexual harm helpline  We are now recruiting for the role of Safe to talk Sensitive Claims Coordinator. As trauma-informed trained non-clinical kaimahi you will support kiritaki (customers) to navigate the Sensitive Claims front door service. This is an exciting time to be part of the team as we strive to ensure kiritaki feel supported heard and valued.

• Solving Challenges: Use your analytical skills to resolve issues supporting kiritaki as they enter the sensitive claims service
• Administrative Excellence: Employ data management tools to uphold high-quality administrative processes maintaining the integrity of our operations
• Exceptional Service: Provide outstanding customer service to kiritaki ensuring they are connected with ACC-funded suppliers and community services
• Information Accuracy: Play a key role in entering accurate participant information into the database.

Ng hua mu Whats in it for you

• Collaborative Environment: Join a team that values collaboration innovation and mutual support
• Professional Growth: Hone your skills and expertise in an environment that encourages continuous learning
• Balanced Schedule: Full- and Part-time hours are available with a Monday to Saturday schedule allowing you to maintain a healthy work-life balance
• Purpose: Your everyday mahi makes a real difference to the health outcomes of Aotearoa

Qualifications :

Mu ake About you

You will have a solution-focused mindset with excellent judgment and critical thinking. Your cultural competency will honour Mori world views customs and practices and a strong understanding of Te Tiriti o Waitangi. You are proficient in maintaining empathy compassion and humility respectfully holding safe space for all kiritaki. You have experience using multiple technical systems confidence in speaking with health professionals and can adhere to guidelines and procedures. And of course have a great sense of humour and positive energy.

u wheako u mtauranga hoki  Qualifications and experience

• Strong Microsoft suite skills and database management
• Experience working or supporting Priority Populations Mori Pasifika Disability LGBTQI Youth is advantageous
• A strong understanding of Te Ao Mori and Pasifika customs and cultural practices is advantageous
• Contact centre / customer service experience (preferred)
• Experience working volunteering or accessing support in Social Services - Mental Health Family or Sexual Harm Health (preferred)

u heitanga u pkenga hoki - Skills and competence

• Adheres to maintaining the confidentiality of personal information accessed as part of the role
• Strong written and verbal communication skills which includes demonstrated experience in communicating in a culturally sensitive manner
• Able to work in an organised and methodical way and quickly learn new processes and adapt within a growing environment
• Exceptional team player who demonstrates a sense of humour and energy
• Recognises Te Tiriti o Waitangi / the Treaty of Waitangi as the founding document of Aotearoa / New Zealand and its role in biculturalism
• Illustrates tolerance understanding and ability to work effectively with different cultural populations including but not limited to Mori Pasifika Disability LGBTQI Youth. A commitment to working in culturally appropriate ways to support positive outcomes
• Illustrates tolerance understanding and ability to work effectively with diversity (e.g. ethnicity gender sexual orientation socio-economic status age physical ability political beliefs or other ideologies)
• Commitment to working in a sensitive and non-discriminatory manner
• Whakarongorau Aotearoa acknowledges Mana Mori and mtauranga Mori as a professional skill set

If youre excited about this role and think you have what it takes but your experience doesnt align 100% we still want to hear from you and would encourage you to apply.

If youre ready to be a force for positive change and want to put your passion for community support to work apply now to join our team as a Safe to Talk Sensitive Claims Coordinator. Together we can make a difference one culturally sensitive connection at a time.

Additional Information :

mtou uara  Our values

E kimi ana mtou i tahi tangata e kaha whakanui i nei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngkau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

Remote Work :

Yes

Employment Type :

Full-time