ServiceNow Operational Support Specialist

ServiceNow Operational Support Specialist

Were looking for a dedicated and proactive Operational Support Specialist to strengthen our HR ServiceNow (HRSD) operations. This is your chance to play a central role in optimizing Rambolls global HR processes ensuring HR users are empowered supported and equipped to deliver exceptional service through ServiceNow.

Youll work as part of the Global Enablement Team with a dotted line to the HRSD Product Owner collaborating closely to support enhance and evolve the HR ServiceNow platform. Your role will focus on enabling HRs effective use of the system driving enhancements forward and contributing to a more mature and efficient HR service delivery model.

Key Responsibilities

• Review and triage incoming ideas from the HR community submitted via the Idea Portal; gather additional information to prepare for demand intake.
• Support the assessment and scoping of enhancement requests and change demands.
• Drive User Acceptance Testing (UAT) for larger system improvementsensuring quality and robustness (break the toy mindset).
• Create and publish release notes (every second sprint) for the HR Super User community.
• Publish regular updates on new features and releases in internal HR communication channels such as Yammer and Rambla.
• Maintain and continuously improve the Ways of Working guide for HR in ServiceNow.
• Assist with role clean-up activities (aligned with other systems such as Workday).
• Act as first-line support for HR Super Users and agents regarding existing ServiceNow functionality.
• Promote and support the use of ServiceNows HR toolbox (e.g. checklists fulfillment instructions response templates internal HR knowledge).
• Support the HR communitys use of advanced features such as campaigns and surveys as they are rolled out.
• Perform operational system maintenance tasks and small-scale configurations when needed.
• Manage user access and permissions 
• Responsible for managing monitoring and improving the quality efficiency and performance of service operations

What Were Looking For

• Experience working with ServiceNow HRSD or a comparable HR technology platform.
• Operational mindset with a passion for continuous improvement and user enablement.
• Ability to bridge technical solutions and business needs.
• Prior experience in HR operations or systems support is a plus.
• Strong communication skills both verbal and written.
• Self-starter who enjoys collaboration across teams and functions.

What We Offer

• Hands-on training in ServiceNow HRSD.
• Opportunities to earn ServiceNow certifications.
• The chance to become skilled in one of the worlds fastest growing digital platforms.
• Exposure to a truly global HR organization collaborating across borders and cultures.
• A supportive environment where you can learn grow and have impact on a critical business platform.

Additional Information :

Personal qualities that will help you succeed in this role include:

self-motivated solution mindset attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude in agile environment with frequently changing deadlines can be relied on to meet deadlines committed to both their work and personal development with a willingness to widen their experience including knowledge base and leadership skills. Good communication skills both written and verbal  

• The ability to build relationships and trust so your business colleagues see you as their partner focusing on creating value for the business.
• The ability to understand and navigate a complex relationship-based matrix organization to achieve key objectives.
• Being able to adopt a team-oriented approach to solving problems.
• Excellent communication and collaboration skills.

Welcome to our Support Organization 

In Rambolls Support Organization we take pride in keeping Ramboll running smoothly enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance HR IT Legal Communication Facility Management and more coordinating efforts and securing common ground for the development and servicing of clients and markets.  

Ramboll globally 

Ramboll is a leading engineering architecture and consultancy company. Working at one of our offices in 35 countries you will join more than 16000 fellow bright minds in creating innovative and sustainable solutions within Buildings Transport Energy Environment and Health Architecture Landscape and Urbanism Water and Management Consulting. Combining local experience with global knowledge we help shape the society of tomorrow. 

Alle your information will be kept confidential according to EEO guidelines.  

What we can offer you

• Investment in your development
• Leaders you can count on guided by our Leadership Principles
• Be valued for the unique person you are.
• Never be short of inspiration from colleagues clients and projects.
• The long-term thinking of a foundation-owned company

We offer:

• A challenging and interesting workday characterized by continuous learning in an environment where you have many to spar with and learn from.
• Opportunity to work with varied work tasks across the organization.
• Opportunity to develop and influence your own area of responsibility.

Work at the heart of sustainable change

Ramboll is a global architecture engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So thats where we start and how we work. At Ramboll our core strength is our people and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh diverse and innovative perspectives. We respect embrace and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential.

Ready to join us

Please submit your application. Be sure to include all relevant documents including your CV cover letter etc.

Thank you for taking the time to apply! We look forward to receiving your application.

Remote Work :

No

Employment Type :

Full-time