Sr. Account Specialist, Consumer & Mortgage
Sr. Account Specialist, Consumer & Mortgage
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
- Make outbound calls to customers. Negotiate customer payment options to cure complex delinquency. Receive and handle inbound customer calls.
- Foreclosures are initiated and completed per investor guidelines. Loans in foreclosure are reviewed monthly to ensure attorneys are performing as required. Foreclosure checklists are completed and accurately to ensure all required actions are completed
- Provide program options recommendations and issue resolution service resulting in the timely repayment of past due accounts. Loans are reviewed per investor guidelines and timeframes for loss mitigation resolution.
- Reporting is completed by specified time frame. Reporting includes delinquency reporting to Fannie Mae Freddie Mac Veterans Administration HAMP reporting etc. Maintain acceptable levels of quality control experience.
- Maintain Knowledge of HUD FNMA and other investor requirements and implement transactions in accordance with these requirements.
The Ideal Candidate for This Role:
- Bachelors degree preferred
- Industry relevant operations/production experience (Collections Recovery Fraud etc.)
- Demonstrated knowledge of banking applicable regulations and compliance issues
- Demonstrated ability to manage and coordinate multiple tasks and functions
- Superior verbal and written communication skills
- Excellent PC skills.
- Independent worker self-starter
- Ability to multi-task and prioritize production and meet multiple overlapping deadlines
Compensation:
Compensation range (base pay): $36720.00-$58752.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Senior IC
Employment Type
Full-Time
