Operations Administrator - Durham, NC (Office Based)
Operations Administrator - Durham, NC (Office Based)
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Job Description
Description
We are excited to announce that at this time we are looking for an Operations Administrator to join our team of over 10000 global field personnel supporting our pharmaceutical and biotech clients.
The Operations Administrator plays an integral role in the customer service and organizational strength of our company. The Operations Administrator will provide day-to-day administrative and onsite operational support for client-dedicated Contact Center team and our Meeting and Training Conference Center.
Hybrid Role: Office hours M-F 8:00am - 5:00pm ET in local office Durham NC.
Responsibilities include:
Provide exceptional customer service; greeting visitors and clients and providing general administrative support for client-dedicated onsite teams.
- Coordinate facilities on-boarding for new employees and client leadership (badge identification workstations parking permits).
- Provide daily operational support for all office-based employees customers and activities including management of equipment requests shipping and delivery needs ordering of supplies and facility-related issues.
- Coordinate with Facilities Security IQVIA Real Estate and others to ensure equipment is working appropriately physical spaces are in good repair and client privacy is maintained.
- Prepare and distribute activity reports to customer operations staff and management as needed.
- Maintain all project documentation including all service protocols records and reports according to the scope of work and SOPs.
- Update and maintain internal databases tracking systems and project plans.
- Partner with onsite staff to maintain dedicated conference rooms and visitor offices manage calendar and provide meeting logistics support.
- Serve as back-up to operations support staff as needed.
- Support positive customer-centric culture.
- Champion process innovation changes and special initiatives.
- Maintain secure safe and clean environment for staff and visitors.
- Assist Operations leadership with other special projects and tasks as assigned.
Job Requirements
- Bachelors Degree preferred.
- 4 years related experience preferably in call center environment.
- Must be customer focused and have excellent interpersonal written and oral communications skills.
- Ability to establish and maintain effective working relationships with coworkers managers and clients.
- Strong time management and planning skills.
- Fully competent in MS Office Suite (Word Excel PowerPoint).
- Working knowledge of audio-visual equipment located in the conference rooms.
IQVIA offers a friendly progressive work atmosphere and a comprehensive benefits package including medical dental life insurance and vision coverage tuition assistance bonus plan and 401(k).EEO Minorities/Females/Protected Veterans/ Disabled
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $51000-$65000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
