Reservations Manager
Reservations Manager
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Job Description
Who we are looking for
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team who embodies integrity and compassion can adapt to change in a fast-paced environment enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do
To ensure an efficient and smooth operation of the Reservations Department; following the hotel standard and responsible for team development.
- To handle all guest inquiries and deliver up-to-standard service
- To perform and respond for accurately processing reservations with details checking availability and confirming the booking in the reservations system
- To provide excellent customer service following the Hotels standards in all emails and phone calls
- To raise and communicate with the team and other departments for any special guest arrangement and request
- To familiarize the information on the Hotels facilities amenities service and standard
- To follow and implement the hotels strategies
- To perform any other ad hoc tasks reports and duties assigned by the supervisor
- To work on shift and be flexible about working on weekends or public holidays
Qualifications :
Knowledge and skills
- Certificate / Diploma or above education qualification in Hotel Management Business Administration or related field
- Fresh graduates with passion are also welcome
- Relevant experience in the reservations / front office is preferable
- Fluent in English and Mandarin
- Proficiency in Microsoft Office software: Word Excel and PowerPoint. Knowledge of Opera Cloud is an advantage
Skills
Additional Information :
We offer
- Superior remuneration and benefits
- Medical benefits
- Annual bonus
- Travel benefits
- F&B discounts
- Inclusive workspace
- Flexibility at the workplace
- Fast growth opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
