Identification Technician II

The Buncombe County Bureau of Identification is a small department with 2 divisions focused on specific tasks in support of law enforcement agencies and residents of the County. The ID Bureau processes request for Concealed Handgun Permits and renewals on behalf of the Buncombe County Sheriffs Office. At the request of authorized agencies or residents we collect fingerprints conduct background checks and/or provide sensitive information from Criminal Justice Information Systems (CJIS). Centralized Data Entry (CDE) is a 24/7 operation that processes sensitive information and manages data in direct support of law enforcement while maintaining the Master Name Index for accuracy and accountability. Both divisions manage vital records as well as other processes directed by County and State policy. These activities involve the use of various data management systems that include JMS RMS and CAD. The ability to use CJIS is required by every employee and DCI is required for specific employees based on their position or assignment. This complex operation bases its success on the people it employs. The dedicated employees of the ID Bureau/CDE build and maintain solid partnerships with stakeholders while relying on a team focused approach to accomplishing goals. Providing support and encouragement to one another as well as communicating effectively is important in every part of the operation. We strive to provide the best internal and external customer service.

An Identification Bureau employee is in a position of trust and must represent the Countys core values. Identification Technicians are responsible for collecting information monitoring analyzing and processing assigned requests assisting residents and law enforcement with accurate data collecting payments for transactions and providing quality customer service. This position works closely with the Administrative Offices of the Courts law enforcement and the public. Several activities and processes of the ID Bureau are regulated and must maintain compliance with Federal State and County regulations.

The ideal candidate for this position will have proven experience in the areas of data collection customer service cash-handling organization records maintenance workflow process creation and problem-solving along with strong teamwork and communication skills.

Additionally Buncombe County has a very rich benefits package including an 8% contribution to our 401(k) which is a free contribution not a match. We also have a state pension to which Buncombe County contributes about 11% and has a 5-year vesting period. In addition we have first-in-class health insurance and generous paid time off plan including 13 paid holidays 12 days of sick leave that roll over each year and vacation accruals starting at 10 days per year which increases with service.

Other resources services and opportunities for appreciation engagement and support:

• No-cost physical therapy
• Employee & Family Health clinic
• Buncombe County University internal training program
• Free preventive screenings for employees and family members on the health insurance plan
• Employee Assistance Program
• Financial resources
• Lunch and learn series
• Financial Fridays Learn about everything from best practices for car buying to debt management
• Employee Spotlights
• Annual employee service awards
• Lake Julian Festival of Lights employee appreciation night
• Up to eight weeks of paid parental and family care leave
• 16 hours of Community Service Leave
• 2 annual PTO days with the opportunity to earn two additional days by joining our voluntary wellness program

Purpose of the position:

The purpose of this position is to perform skilled technical work as related to the classification and maintenance of criminal fingerprints preserving identification and arrest records expungements and entering of concealed carry permits.

Minimum Education Training and/or Experience (required at time of hire): High School diploma or equivalent; two (2) years of experience in criminal justice; or an equivalent combination of education and experience.

License or Certification Required by Statute or Regulation: Division of Criminal Information (DCI) Certification and appointment as a North Carolina Notary Public are required at the time of hire or must be obtained within six (6) months of employment.

Essential Functions of the Position:

• Capture civilian and law enforcement fingerprints using both ink and electronic methods and classify criminal fingerprints using Henry and NCIC systems.

• Verify and catalogue arrest photos within a database; research and compile criminal arrest histories for the courts law enforcement businesses and public; maintain and deliver criminal records to the courts.

• Incorporate scanning technology upon demand within the electronic document management system (EDMS).

• Create and maintain electronic data; within the Records Management System (RMS) in verifying and maintaining data related to personal identification.

• Identify deceased persons through photographs fingerprints and related methods.

• Process petitions and order of expunctions of arrest and photos in a timely manner.

• Process concealed carry permits by accurately entering information into the system.

• Recover and manipulate information from Permitium to process Concealed Handgun Permits.

• Ability to properly apply NC Notary and certify documents.

• Use of CCTV to monitor and track incidents.

• Use of DCI to make changes to information on CHP documents

• Prepare and process daily deposit.

• Perform other related duties as assigned.

Knowledge Skills Abilities:

• Knowledge of all methods of collection of fingerprint identification

• Knowledge of good customer services practices and communication

• Intermediate knowledge of computer operating systems to include Microsoft Office Suite Excel etc.

• Aware of process procedures and maintaining control and handling Personal Identification Information

• Maintaining confidential and sensitive information in the interest of public trust

• Acquire and maintain knowledge relevant to NC Concealed Carry Laws and relay information as needed

• Ability to identify fictitious or counterfeit documents to deter illegal CHP issuance

• Ability to collaborate with other counties to manage in-state transfers and provide proper guidance to out-of-state CHP holders on NC requirements

• Ability to process incoming mail and respond or distribute to proper authority

• Ability to operate the Administrative Office of the Courts Court Information System and ACIS

• Knowledge of One Solution Computer Automated Dispatch and the ability to create and make assignments

• Knowledge of the Federal Bureau of Investigation (FBI) modifications and extensions of fingerprint classification.

• Knowledge of the Henry Knowledge of System of fingerprint classification and the National Crime Information Center (NCIC) System of fingerprint classification.

• Knowledge of the proper use of Automated Fingerprint Identification System (AFIS).

• Knowledge of the standard methods practices records and procedures of federal and state law enforcement agencies and their operations.

• Skill in verifying arrest photos identities and entering into database.

• Skill in creating and maintaining accurate criminal histories.

• Skill in working with the general public and law enforcement officers.

• Ability to work effectively with co-workers and others in a close setting.

• Ability to incorporate advanced technical training into daily work.

• Ability to maintain and manipulate data within several computerized databases (CJIS DCI AOC PhotoLog CrimeCheck etc.).

• Ability to operate and initiate the Electronic Document Management System (EDMS).

• Ability to grow professionally as systems and technology changes.

• Ability to exercise discretion with sensitive legal documents and materials.

In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected classes. In addition the County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women minorities veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.