Lead Workplace Ambassador
Lead Workplace Ambassador
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Job Description
Job Title
Lead Workplace AmbassadorJob Description Summary
The Lead Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.The Lead Ambassador will be responsible for a dedicated zone or building acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Lead Ambassador will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
- Provide supervisory oversight to the Ambassadors and serve as the first POC for any escalations.
- Partner with the Workplace Experience Director to initiate new programs and provide performance feedback on the Ambassadors.
- Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions troubleshoot issues and follow up as required.
- Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped and employee ready.
- Function as the eyes and ears of the workspace and proactively submit work orders to report repairs required maintenance broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.
- Ensure complaints questions concerns and suggestions from employees are addressed and conduct follow-up if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.
- Follow escalation protocols having all required knowledge of cross functional teams responsibilities
- Identify and escalate process improvement opportunities to manager and collaborate on new innovative solutions.
Key Competencies
Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels EQ Showcase exceptional emotional intelligence and empathy Organized Detail oriented confident self-starter with exceptional organizational skills Proactive Maintain a can do mentality with the ability to act with minimal information Character Demonstrate integrity accountability self-awareness and strong work ethic. Showcase strong business acumen. Professional Project an approachable and professional image in personal appearance manner and demeanor. Resilient Ability to work under pressure while acting in a calm manner Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Important experience and education
- Minimum of 2 years of related work experience in real estate services travel/hospitality retail customer service or a college degree
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldEmployment Type
Full-Time
