Commerce Solutions Client Success Specialist, Commerce Solutions
Commerce Solutions Client Success Specialist, Commerce Solutions
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$ 51700 - 75000
1 Vacancy
Job Description
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What Well Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation -were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
What Youll Bring:
- Bachelors degree in Business Administration Marketing or a related field
- 1-2 years of experience in Client Management
- Industry experience in the Media sector specifically in Media Effectiveness Ad measurement and Digital Audience solutions is a plus.
- Experience tracking relevant KPIs relating to customer satisfaction.
- Proficient in MS Office with working knowledge of CRM platforms
- Excellent communication skills
Impact Youll Make:
- Build relationships with key employees among customers
- Create plans to address clients business needs
- Ensure delivery timelines and SLAs are met
- Help up-sell or cross-sell services and products to client
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams (e.g. sales marketing product managers engineers management) to address customers needs
- Onboard clients to our solutions including training presentations and strategy sessions
- Manage client expectations and solution delivery
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law.
Pay Scale Information :
The U.S. base salary range for this position is $51700.00 - $75000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Specialist I Consumer ExperienceRequired Experience:
Unclear Seniority
Employment Type
Full-Time
