Customer Service Specialist II
Customer Service Specialist II
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Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements:
- High school diploma or GED and two years of customer service administrative or office experience; or a combination of education and related experience.
Preferred Requirements:
- Previous customer service experience.
- Previous cash handling experience.
- Physical Requirements: Extended standing walking ability to bend stoop reach and climb ladders.
- Able to lift 35 pounds.
- Able to work in all temperature conditions.
- Flexible schedule to include nights and weekends.
Customer Service Specialist II
PantherDining Hall
Georgia State University
Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU) we value the unique skills perspective talents and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!
ThePantherDining Hallis seeking to hire an experiencedCustomer Service Specialist II. This position will provide support to the dining halls at Georgia State University. The Customer Services Specialist II provides excellent customer service maintains outstanding solid product knowledge and all other aspects of customer service standards.
WHAT MAKES GSU A GREAT PLACE
- Flexible work environment.
- Generous benefits including health dental vision tuition assistance retirement etc.
- A knowledge-sharing organization that works collaboratively with diverse partners.
- Professional development opportunity and mentorship.
- A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
The Customer Services Specialist II will maintain outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Greets and acknowledges customers.
- Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers.
- Communicates customer requests to management.
- Maintains awareness of menu items.
- Counts and reconciles funds during shifts to ensure adequate funds.
- Restocks assigned supplies and brochures.
- Records patron counts.
- Maintains neat appearance at the registers and in the front of house area.
- Keeps beverage machines napkins holders silverware plates bowls and cups filled and maintained.
- Helps keep tables and service areas clean.
- Attentive to guest needs.
- Performs other duties as assigned.
To be fully considered for this position all candidates at the time of submission must provide the following documents:
- A complete and accurate GSU application
- Resume
Required Experience:
Unclear Seniority
Employment Type
Full Time
