Renewal Specialist
Renewal Specialist
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Job Description
Who We Are
Invitation Homes is a team of more than 1400 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing Property Management and Rehab Turns & Maintenance professionals. Together our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they cant refuse.
Your Role on the Team
The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership.
This position includes but is not limited to the following activities:
- Initiate communication with current residents to discuss and present lease renewal options.
- Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
- Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
- Accurately prepare and process lease documents in a timely manner.
- Foster a collaborative and professional working environment with colleagues supervisors and external parties.
- Provide administrative support including clerical tasks data entry and document processing.
- Assist with special projects as required.
- Support department staff within the assigned region as needed.
Your Experience Includes
- High school Diploma or GED
- An active Real Estate license is required for this role
- Broad residential leasing knowledge
- Proven experience in customer service or administrative functions
- Experience in the property management or maintenance industry is helpful
- Excellent organizational skills with a high level of attention to detail
- Strong verbal and written communications skills
- Effective customer service and conflict resolution skills
- Technological proficiency including in MS Word Excel Outlook and Adobe
Why Us
We stand for flexibility opportunity and a home that people can make their own. Its as true for our associates as it is for our residents. Just like we help our residents live freer we liberate our associates careers too. Our associates know that goals matter potential is unlocked and careers thrive. Invitation Homes isnt just a workplace but a possibility place. We offer each new associate:
- Competitive pay and an annual bonus program for all associates
- Generous paid time off plans including vacation accrual sick time volunteer time and standard and floating holidays
- 401k with matching company contributions
- Awesome work environment with casual dress
- Team events and gatherings
- Employee resource groups: Together with Women Asian Alliance Black Collective Juntos Gen Next and Open Invitation.
Build a foundation here and apply today!
Salary Range
The salary range for this position is: $25.56 - $44.31 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individuals skills experience qualifications location and applicable employment laws.Compensation and Benefits
To attract and retain top talent were pleased to offer competitive compensation and benefits including:
Annual bonus program
Health dental vision and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LI-KM1Required Experience:
Unclear Seniority
Employment Type
Full-Time
