Configuration Management Analyst

We are currently seeking a Configuration Management Analyst to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art highly automated platform capable of supporting a rapidly expanding customer population.

To be successful in this role the candidate should have experience with performing all areas of Configuration Management (CM) including planning identification change control status accounting and validation and verification for multiple product baselines. The candidate should possess a general familiarity with IT networks to include network appliances (routers load balancers firewalls). Additionally the candidate should have the ability to develop document implement and maintain CM processes and activities in support of the Compartmented Enterprise Services Office (CESO) program.

This position is 100% on-site based in Arlington VA.

The candidate will work with a team of engineers focused on maintaining the integrity of the Configuration Management Database (CMDB). The team is focused on adapting industry standard best practices while developing and enhancing automated network reconciliation and discovery. The candidate must be a flexible team player who is able to prioritize and support multiple concurrent tasks:

• Assist with establishment of procedure/processes for implementing changes; offering customer support as required.
• Review and analyze approved production change releases and coordinate with engineering implementations operations teams as required to ensure that changes are implemented and documented per the standard.
• Perform day-to-day tasks including but not limited to responding to customer inquiries for metric reporting data validation audits data cleansing activities discovery/reconciliation actions etc.
• Perform various methods of data/metric collection; automated report creation utilizing Configuration Management tools as well as manual methods (i.e. GUI command line etc.)
• Perform manual validation of baseline configuration for a wide variety of network appliances and applications by accessing via GUI command line and performing commands to display the required configuration data.
• Analyze network infrastructure and configuration issues that result in discovery failures.
• Review analyze and Manage escalated Incident tickets and coordinate with engineering teams to ensure a solution will be implemented.
• Manage Briefings to leadership providing them necessary data to approve/deny escalated tickets and brief to program the approved incident tickets.
• Manage Incident ticket data for reporting and data analytics.

Basic Qualifications

• BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience; additional experience may be considered in lieu of degree
• Candidate must possess an active DOD TS/SCI level security clearance and be eligible to obtain and maintain a w/CI Poly
• Hardware/Software Configuration Management Experience
• Change Management understanding of Engineering Review Board & Change Control Board process.
• Strong written and verbal communications and collaboration skills
• Ability to translate highly technical matter to non-technical audience.
• Working Knowledge of ITSM systems.
• Facilitation of various Configuration Management Boards and processes
• Intermediate working knowledge of MS Office products
• Comfortable with developing and presenting PowerPoint Presentations
• Experience with creating/using Pivot tables and formulas within MS Excel.

Preferred Qualifications

• Prior experience with DISA and DISAs support to mission partners
• TS/SCI w/CI Poly Preferred

#GSMO