Patient Experience Supervisor
Patient Experience Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Patient Experience Supervisor
The Orthopedic Institute of WI 3077 North Mayfair Road Wauwatosa WI 53226
As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Patient Experience Supervisor to join the team at our Wauwatosa location.
The Patient Experience Supervisor will oversee the medical Call Center while acting as a champion of quality communication and continuously exceeding patient experiences through regularly conducting quality audits on patient services identifying opportunities correcting errors and provides continuous training to agents.
Established in 1985 theOrthopedic Institute of Wisconsinis a nationally recognized leader practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patients potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do we are committed to providing an inclusive and supportive environment where every team member feels valued empowered and inspired to make a difference.
Why join OIW
- Competitive pay
- Generous PTO program
- Clinic schedule - no work on evenings/weekends
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee discount program
Responsibilities:
- Champion and foster an environment that drives quality communication and provides best patient experience possible
- Conduct regular quality assurance audits to ensure all required patient information is documented appropriately.
- Ensure compliance with federal and agency regulations.
- Manage and oversee the daily operations of the call center department.
- Prepare work schedules to ensure sufficient coverage.
- Hire onboard and train call center personnel.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports for upper management.
- Conduct regular performance evaluations and provide feedback for improvement.
- Lead team meetings and give information to leadership.
- Be an advocate for program transitions and technology improvements
- Step in and answer calls in the queue if short staffed.
Required Qualifications:
- Strong passion for excellent customer service 3 years of experience in patient experience or related roles.
- 2 years of experience with a call center environment
- Strong knowledge of telehealth services and the patient journey.
- Excellent communication and interpersonal skills with the ability to handle sensitive patient concerns effectively.
- Experience in analyzing patient feedback and implementing strategies for improvement.
- Familiarity with healthcare regulations and best practices related to patient care.
- Strong problem-solving skills and the ability to make data-driven decisions.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Required Experience:
Manager
Employment Type
Full-Time
