drjobs Analyst, Customer Experience

Analyst, Customer Experience

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1 Vacancy
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Job Location drjobs

Oak Brook, IL - USA

Monthly Salary drjobs

$ 73000 - 117850

Vacancy

1 Vacancy

Job Description

If you are a current Chamberlain Group employee please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.

ecosystem.

This role is within CGs Customer Experience and Technical Support function. The analyst provides timely accurate and proactive reporting analysis and communication on: key performance indicators dashboards and scorecards for the technical support contact center and customer experience department. The analyst will use a variety of data elements tables and software in their daily work. They identify and communicate causes for activity change or anomalies trends and performance results to drive strategic continuous improvement. Creates accurate ad-hoc reports as requested and ability to create formal reports for presentation.

This role will have a customer focus analytical ability creativity forward-thinking mindset and knowledge of contact center operations.

Job Responsibilities:

Requirements:

Preferred:

#LI- Hybrid Oak Brook IL

#LI-MD1

The payrange for this position is $73000.00 - $117850.00; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .


NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.


Required Experience:

IC

Employment Type

Full-Time

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