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AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Exp range: 3-5 years
Field CAN be edited
Field CANNOT be edited
Job Summary -
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array
of teams to help our clients implement and operate new capabilities achieve operational efficiencies
and harness the power of technology. Our Application Evolution Services team will provide you with the
opportunity to help organizations harness the power of their enterprise applications by optimizing the
technology while driving transformation and innovation to increase business performance. We assist
our clients in capitalizing on technology improvements implementing new capabilities and achieving
operational efficiencies by managing and maintaining their application ecosystems. We help our clients
maximize the value of their Salesforce investment by managing the support and continuous
transformation of their solutions in areas such as sales service marketing and customer relationship
Management.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Bachelors degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Computer and Information Science Management Information Systems
Minimum Year(s) of Experience (BQ) *: US
Minimum of 1 year of experience
Certification(s) Preferred:
certifications: Certified Administrator or Certified Developer
Preferred Knowledge/Skills *:
Demonstrates some level of abilities and/or a proven record of success as both an individual contributor and team member as follows:
Performs initial triage of issues reported by system users;
Performs manual testing of system changes;
Performs regression testing;
Assists in testing automation;
Assists in system reports/integrations development in enhancement pipeline;
Prepares functional/Technical specs;
Assists Transition Manager in onboarding new engagements;
Provides administrative support to team members including status reports and client-facing documentation/presentations;
Offers functional and/or technical subject matter expertise;
Meets with stakeholders to confirm a thorough set of requirements aligned to business objectives gaining an understanding of current and future state business processes;
Experience in use of Salesforce in a support/Managed Services environment;
Is responsible for fixes and enhancements to the application to achieve the customers business requirements;
Works together in pods or client-aligned teams to deliver for multiple clients;
Uses standard methodologies and tools including ITIL and Agile;
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production systems;
Works and delivers against engagement SLAs and KPIs; and
Strong verbal and written communication skills.
Experience as Salesforce and Data developer.
Knowledge in Salesforce flows Lightning component APEX SOQL ETL migration tools REST & SOAP web services.
Strong team management.
Desirable experience in managed services and international projects.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Active Listening Business Integrations Communication Emotional Regulation Empathy Inclusion Integration Analysis Integration Architecture Implementation Intellectual Curiosity Middleware Development Optimism Process Automations RESTful API Salesforce APIs Salesforce Customization Salesforce Data Architecture Salesforce Development Salesforce Integration Salesforce Sales Cloud Salesforce Workflow Teamwork Web Services Well BeingDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Full-Time