Credit Controller and Recoveries
Credit Controller and Recoveries
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Job Description
ABOUT US:
Cigna Healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized solutions that advance whole person health.
Cignas mission is to help our customers improve their health well-being and sense of security by providing access to care. With our whole health approach were focused on addressing health concerns improving resilience reducing stress levels and emotional health issues.
The Credit Controller and Recoveries is responsible for managing the companys credit control processes to ensure timely collection of outstanding debts and to minimize financial risk. This role involves maintaining relationships with clients monitoring accounts and implementing recovery procedures. Fast-paced role with the potential for high-pressure situations during collection efforts.
Key Responsibilities:
Managing Accounts Receivable:
Monitor and manage the accounts receivable ledger to ensure timely collection of payments.
Review and reconcile customer accounts to resolve discrepancies.
Collections:
Follow up with clients on overdue invoices through phone calls emails and letters.
Negotiate payment plans and settlements with customers as necessary.
Document and report on collection activities and trends.
Member/Provider Relationships:
Build and maintain strong relationships with member/providers to enhance communication and expedite collections.
Address member/provider inquiries and concerns regarding their accounts or payment terms.
Credit Risk Assessment:
Asses terms on financial analysis and risk assessment.
Reporting:
Prepare regular reports detailing aging balances collection statistics and recovery progress.
Provide insights and recommendations to management regarding credit policies and procedures.
Compliance:
Ensure compliance with company policies and legal regulations regarding debt collection.
Stay informed about industry trends and best practices in credit control and debt recovery.
Requirements:
Proven experience in credit control debt recovery or accounts receivable.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in accounting software and MS Office Suite (especially Excel).
Ability to work independently and as part of a team.
Knowledge of relevant laws and regulations related to credit control and debt collection.
Experience with customer relationship management (CRM) systems.
BENEFITS:
Competitive salary
Multicultural and hybrid working environment
Private Medical Insurance
Employee Wellbeing Benefits
Educational Development Program
Join our globally recognized brand where trust communication and a positive culture are paramount. Our leadership is consistent approachable and supportive ensuring your well-being and work-life balance.
We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.
Its time to look to your future and apply to work for Cigna today!
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Employment Type
Full-Time
