Customer Advocate Lead
Customer Advocate Lead
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Job Description
Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!
Modivcare is looking for an experienced Customer Advocate Lead to join our team. This position is responsible for ensuring timely transportation services for Medicaid recipients through effective oversight and relationship management with subcontracted providers.
This role
Ensures enforcement of all contract regulations pertaining to transportation providers.
Oversees the trip assignment process and supports the Customer Advocate teams.
Develops alternative transportation options such as public transit recipient reimbursement or volunteer driver systems.
Assists with driver training and inspection programs.
Partners with transportation providers and healthcare facilities to address and resolve issues.
Assists in managing and supporting office staff in delivering excellent customer service.
Maintains open lines of communication with team members company representatives facilities carriers and local and state authorities.
Participates in other projects or duties as assigned.
We are interested in speaking with individuals with the following
High School Diploma required.
Four (4) plus years of relevant experience or an equivalent combination of education and experience.
Familiarity with Medicaid guidelines and covered services.
Knowledge of non-emergency transportation services is a plus.
Excellent verbal and written communication skills with a friendly customer-focused demeanor.
Proficiency with Microsoft Word Excel and Outlook.
Strong active listening organizational and attention-to-detail skills.
Ability to remain calm under pressure and handle high phone volumes with professionalism.
Positive enthusiastic attitude with a sincere commitment to quality service and customer satisfaction.
Ability to work independently and collaboratively in a team setting.
Salary: $21.64 - 29.21
Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical Dental and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail hotel food restaurants car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at
Employment Type
Full-Time
