Operations Manager, Recruiting Services
Operations Manager, Recruiting Services
Posted on :
26-05-2025
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1 Vacancy
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Job Description
Operations Manager at Amazon play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazons success which is built on a foundation of customer obsession and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution.
The Operations Manager is responsible for all aspects of the operations of our Recruiting team in Hyderabad within our global HR shared services team. Responsibilities include people management and development process and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement and building leadership bench strength within the team.
Key job responsibilities
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area including productivity financial and labor planning and operational goals for HR operations
Responsible for providing strategic level/long-term planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the team managers to solicit ideas and understand problems and challenges.
Networks with other leaders across the HR shared services organization to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for quality productivity and customer experience
Sets clear goals and expectations for operations managers. Measures performance provides feedback and holds leaders accountable.
Mentors and develops leaders and staff.
Participates in interviews to identify and evaluate associates and internal/external candidates for promotion and hire.
Partners with various stakeholders to build and secure support and resources for projects and initiatives.
About the team
Amazon Recruiting Engine Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive we are bringing together recruiting science tech programs and process teams to find and hire candidates who raise the bar more quickly and efficiently. Within the Recruiting Engine this position is for the Recruiting Services team which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program Students Program Rehire Eligibility Talent Acquisition Operations Candidate & Travel Expense Management Internal Loops Scheduling Online Assessments and Phone Screens.
- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience as an HR Business Partner or experience in an HR functional area including but not limited HRP HR services or recruiting
- 5 years of leading large complex programs experience
- Knowledge of compensation/total rewards talent management performance management compliance and organization design and development
- Experience managing cross-functional projects and initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Operations Manager is responsible for all aspects of the operations of our Recruiting team in Hyderabad within our global HR shared services team. Responsibilities include people management and development process and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement and building leadership bench strength within the team.
Key job responsibilities
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area including productivity financial and labor planning and operational goals for HR operations
Responsible for providing strategic level/long-term planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the team managers to solicit ideas and understand problems and challenges.
Networks with other leaders across the HR shared services organization to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for quality productivity and customer experience
Sets clear goals and expectations for operations managers. Measures performance provides feedback and holds leaders accountable.
Mentors and develops leaders and staff.
Participates in interviews to identify and evaluate associates and internal/external candidates for promotion and hire.
Partners with various stakeholders to build and secure support and resources for projects and initiatives.
About the team
Amazon Recruiting Engine Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive we are bringing together recruiting science tech programs and process teams to find and hire candidates who raise the bar more quickly and efficiently. Within the Recruiting Engine this position is for the Recruiting Services team which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program Students Program Rehire Eligibility Talent Acquisition Operations Candidate & Travel Expense Management Internal Loops Scheduling Online Assessments and Phone Screens.
- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience as an HR Business Partner or experience in an HR functional area including but not limited HRP HR services or recruiting
- 5 years of leading large complex programs experience
- Knowledge of compensation/total rewards talent management performance management compliance and organization design and development
- Experience managing cross-functional projects and initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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