Customer Success Team Manager
Customer Success Team Manager
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Customer Success Team Manager
An exciting opportunity has arisen for a motivated and customer-focused leader to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction revenue retention and business growth across our cloud solutions while fostering long-term relationships with assigned customers and leading a high-performing team.
What your role as a Customer Success Team Manager will involve:
- Leadership & Strategy: Oversee a team of Customer Success Account Managers driving engagement retention and revenue growth while ensuring best-in-class customer experiences.
- Customer Advocacy: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings such as Microsoft Google AWS and more.
- Account Growth: Develop and implement strategic initiatives for account retention renewal and upsell opportunities.
- Team Development: Mentor train and support Customer Success Account Managers helping them achieve their full potential while aligning with company goals.
- Expert Knowledge: Foster expertise in key cloud practice areas such as Cybersecurity Collaboration Productivity or IaaS ensuring customers receive tailored solutions.
- Cross-functional Collaboration: Work closely with sales platform success and support resources to enhance the customer journey.
- Voice of the Customer: Provide business feedback to vendor management finance and leadership teams to influence future growth strategies.
- Operational Excellence: Continuously develop and share best practices to improve customer experience and overall team performance.
To set you up for success we are looking for the following skills and experience:
- Proven leadership experience in customer success account management or sales with a track record of mentoring teams and driving revenue growth.
- Expertise in cloud technologies and vendor solutions such as Microsoft Google and AWS.
- Knowledge of cybersecurity is highly valued.
- Ability to manage multiple accounts and build collaborative partnerships across different tiers of an organization.
- An adaptive and solution-focused mindset with strong communication and negotiation skills.
- Willingness and ability to travel up to 25% of the time.
- Proactive approach to handling customer escalations and ensuring long-term success.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to-consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post-sales professional support. Learn more at .
Make an application to join the team!
None of this is achievable without great people with complete customer focus. Our team is as much about our people as it is about our customers and business partners. We want leaders with a strong desire to succeed.
We offer a competitive salary commission and market-leading incentives alongside clear career development opportunities. You will receive full training on the products you will be specializing in and gain access to a world-leading catalog of technology-based learning.
If this sounds like the opportunity for you please apply by sending a copy of your most recent CV.
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Required Experience:
Manager
Employment Type
Full-Time
