Leader - Technical Program Management (Hybrid)

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

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The purpose of the Leader - Technical Program Management role is to translate KnowBe4s strategic product vision as specified by the Product Team into detailed technical user stories that are then used by the Engineering teams to build new features for KnowBe4s platforms.

Responsibilities:

• Lead a high-performing team of Technical Program Managers who serve as the critical bridge between Engineering and Product organizations translating complex business requirements into technical requirements.
• Drive continuous improvement of the technical program management practice by establishing policies & procedures refining the SDLC framework and implementing metrics that measure teams production.
• Oversee the successful execution of complex multi-team initiatives by fostering a culture where TPMs excel at breaking down requirements facilitating technical discussions and representing engineering concerns in both internal and customer-facing contexts.
• Facilitate refinement discussions to drive out needed functional requirement details
• Write User Stories based on high-level strategic initiatives supplied by the Product Management
• Set up policies & procedures for Technical Program Management. Build and expand a valuable by example being a TPM on one of the Technical Program Manager (TPM) translates the Functional Vision from the Product Team into Implementation
• The TPM helps the PM to get Initiatives clearly defined gathering any needed background information for the PM.
• The TPM will assist the Team to understand the PMs intent for the initiative and then break the initiative down into milestones in order to facilitate accurate estimates.
• The TPM will be responsible for translating initiatives into groomed and prioritized (Ready) User Stories.
• Provide genuine recommendations as to the hiring firing promotion and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• BS or equivalent plus 3 years experience as a Technical Program Manager Software Developer or Software Tester
• A strong blend of project management business analysis and technical experience and the ability to work well in a team environment
• Excellent technical knowledge of current web technologies building commercial enterprise software applications
• Excellent verbal & written communication skills
• Experience with AWS & CI/CD environments
• Experience with JIRA
• Experience with UX/Prototyping tools for instance LucidChart Figma
• Experience with relational databases MySQL or equivalent
• Experience working in agile environments
• FrontEnd web standards: CSS3 HTML 5
• Minimum 5 years hands-on technical experience in an IT related industry
• Prior Software Developer experience is a plus
• Product Owner or Product Manager experience is a plus
• Strong time management skills with adaptability to manage work on multiple projects and priorities

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