PBX Operator - Grand Desert Resort
PBX Operator - Grand Desert Resort
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Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Operator is responsible for ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service. Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
Fulltime - $18.25 per hour -
Essential Job Functions
Responsibilities include but are not limited to:
- Operate switchboard intercom and two-way radio to relay incoming outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)
- Maintain positive customer and associate relationships: Respond appropriately to guest inquiriesand concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may requireadditional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
- Ensure compliance with: Internal Audit Quality Assurance Loss Prevention Resort Operating Procedures Guest Service Department Operating Procedure and Standard Operating Procedures. (10% time)
- Build a Count On Me Culture: Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests associates and all we come into contact with on the job be respectful in every way; deliver a great experience. (10% time)
- Performs other duties as needed (5% time)
Knowledge and skills
- Excellent communication skills.
- Basic understanding of telephone switchboard and PBX equipment and systems
- Acquires job skills and learns company policies and procedures to complete routine tasks
- Ability to read and comprehend routine instructions short correspondence and memos
- Ability to give high priority to customer service
- Ability to solve problems with a minimum of guidance
- Ability to read write and understand English
- Must maintain a professional appearance and a Can-Do positive attitude towards all guests and staff
- Ability to multi-task and work in a fast paced environment
- Must be people oriented and able to work independently or with others as needed
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Employment Type
Full-Time
