Client Services Professional

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Client Services Professional do

In this role you are the day-to-day client experience partner for financial institution clients. You are accountable for being the first-line support representative servicing all their tactical and operational inquiries related to the clients credit card program and solution to an optimal conclusion. You will leverage your deep understanding of financial services to deliver exceptional service and support to our clients ensuring their success and satisfaction.

What you will do:

• Serve as the primary point of contact for credit clients providing operational servicing support and issue resolution for their credit card solution as well as its complementary products and services.
• Facilitate client requests for additional products and services.
• Act as a liaison between the client and Fiserv internal partners for product enhancement defects and implementation requests.
• Schedule and lead meetings with both client partners and internal Fiserv colleagues to provide status updates drive issue resolution and build strong relationships.
• Communicate transparently with stakeholders and bring escalations to leadership as required.
• Research and resolve client inquiries in accordance with defined processes procedures and within service level timeframes.
• Service clients through multiple communication channels and distribution channels.
• Document the entire lifecycle of inquiries through action taken in tracking software.

What you will need to have:

• Bachelors degree in business finance technology or a related field; equivalent work experience may be substituted and/or equivalent military experience.
• 3 years of experience in financial services operations.
• 3 years of experience in client support and issue resolution.
• 3 years of experience using MS Office Suite and other relevant software applications.
• Strong communication skills both verbal and written.

What would be great to have:

• 3 years of experience in credit card processing.
• Experience in creating training materials and knowledge articles.
• Strong sense of accountability and commitment to team improvement.
• Effective problem-solving skills with a focus on delivering excellent client experiences.
• Ability to manage rapid change in a fast-paced environment.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.