Service Desk Associate I
Service Desk Associate I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:
Medical Center - Fort WorthDepartment:
IS AdministrationShift:
First Shift (United States of America)Standard Weekly Hours:
40Summary:
Service Desk Associate I must have strong customer service skills and possess a strong understanding of computer equipment operating systems software applications and networking principals. Reporting to the Service Desk Manager team members will provide front-line primary technical support to all end users including Cook employees contractors patients and patient families on various technical issues and problems relating to hardware software and peripherals. This includes the responsibility for responding to documenting and resolving service tickets in a timely manner. Manage the processing of incoming calls to the Service Desk via telephone voicemail e-mail self-service portal walk-in event management etc. to ensure courteous timely and effective resolution of issues.
Qualifications:
High school degree or equivalent
Working knowledge in Microsoft Operating Systems
Strong written and oral communication skills
Proven analytical and problem-solving abilities
Exceptional customer service skills
Preferred:
Working knowledge of managing users in Active Directory and Microsoft Exchange
Experience with Service Management and ticketing tools Zendesk Ivanti preferred
Exceptional knowledge and experience with computer hardware mobile devices (IOS & Android) IP phones videoconferencing teleconferencing printers time clocks (Kronos) kiosks and peripherals
Licensure Registration and/or Certification:
A Network - One or more highly preferred
About Us:
Cook Childrens Health Care System
Cook Childrens Health Care System offers a unique approach to caring for children because we are one of the countrys leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Childrens to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.
Cook Childrens is an equal opportunity employer. As such Cook Childrens offers equal employment opportunities without regard to race color religion sex age national origin physical or mental disability pregnancy protected veteran status genetic information or any other protected class in accordance with applicable federal laws. These opportunities include terms conditions and privileges of employment including but not limited to hiring job placement training compensation discipline advancement and termination.
Required Experience:
IC
Employment Type
Full-Time
