K-12 Technical Services Specialist

The Western School District is seeking a K-12 Technical Services Specialist.

The K-12 Technical Services Specialist provides comprehensive technical management and support for a catalog of educational applications and supports various distinct technical systems and hardware. The specialist ensures a reliable technology infrastructure that enhances the learning experience for students and staff.

Essential Qualifications

• Proven experience in administering and supporting user account management security settings and application integration within various productivity suites:

-Google Workspace (formerly G Suite)

-Microsoft 365 (Office)

• Demonstrated experience supporting multiple operating systems:

-ChromeOS

-Windows

-MacOS

-iPad OS

• Strong analytical skills with a systematic approach to diagnosing and resolving technical problems across various hardware and software.
• Excellent written and verbal communication skills to interact effectively with non-technical staff students and administrators.
• Demonstrated ability to work independently with minimal supervision manage multiple priorities and meet deadlines in a fast-paced environment.
• Dedication to continuous learning and professional development staying current with emerging educational technology trends tools and best practices.
• Effective documentation practices for systems processes and troubleshooting steps.
• Strong commitment to providing timely courteous and practical support to all users.

DUTIES AND RESPONSIBILITIES

These duties and responsibilities are judged to be essential functions in terms of the Americans with Disabilities Act or ADA. The statements describe the general nature and level of work a person performs in this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

To perform this job successfully an individual must satisfactorily perform each essential duty. The characteristics below represent the knowledge skills and/or abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Key Responsibilities

Application Management: Collaborate closely with the Technical Services Director to ensure the effective operation and support of all district-wide educational and administrative applications.

Install configure update and troubleshoot a comprehensive catalog of applications including but not limited to:

• Testing and assessment platforms
• Building automation and control systems
• Educational content and curriculum resources
• Identity and access management
• Security and safety systems
• Device management/MDM platforms
• Student information system (PowerSchool)
• Serve as a primary point of contact for application-related issues escalating to the Technical Services Director or vendors as needed.
• Perform other duties as assigned by Administration

End-User Support & Training: Provide prompt courteous technical support to staff and students resolving application hardware and software issues. Assist in developing and delivering user guides documentation and training sessions for new and existing applications. Gather feedback from users to inform improvements and identify training needs.

Hardware Support: Install maintain and troubleshoot computers mobile devices printers and peripherals throughout the district. Support classroom technology including interactive boards projectors sound systems tablets and other educational devices. Works closely with the Director of Operations and Technology the Technical Services Director and/or the Director of Programs to manage the districts hardware deployment maintenance and lifecycle processes.

Software & Systems Support: Manage software deployment updates and licensing across multiple platforms. Provide user support for educational applications and Learning Management Systems (LMS). Maintain accurate records of software inventory and compliance.

Network & Infrastructure: With the Technical Services Director perform basic wired and wireless network troubleshooting. Support the implementation of basic cybersecurity practices and monitor for potential security issues. Assist in maintaining network documentation and system diagrams.

Asset Management & Documentation: Assist in maintaining an accurate inventory of technology assets including hardware and software. Maintain documentation on existing systems procedures troubleshooting steps and technical solutions. Track hardware and software lifecycles recommending replacements or upgrades as needed.

Required Skills

• Quickly diagnoses and resolves technology issues across hardware software and applications.
• Understands how different technology systems interact within the district.
• Explains technical concepts clearly to staff and students of all skill levels.
• Provides patient practical support and training to end users.
• Efficiently manages and prioritizes multiple technology requests and projects.
• Works well with teachers administrators and technology staff to achieve common goals.
• Learns and adapts to new technologies and processes quickly.
• Maintains accuracy in technical documentation and system records.
• Identifies and addresses technology needs with minimal supervision.
• Handles sensitive information with discretion and professionalism.

RECOMMENDED EMPLOYMENT QUALIFICATIONS

EDUCATION & EXPERIENCE:

• Bachelors degree from a four-year college or university in computer science information technology a related area or equivalent education and work experience.
• Previous experience working in a K-12 educational environment is highly preferred.

CERTIFICATES LICENSES REGISTRATIONS:

• Relevant technical certifications (e.g. Google Certified Educator Microsoft Certified: Modern Desktop Administrator CompTIA A/Network) are preferred.
• Experience integrating educational technology into classroom instruction.
• Ability to support and train users on new educational tools and platforms.
• Demonstrated commitment to diversity equity and inclusion in technology access and support.
• Experience with PowerSchool SIS

PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is regularly required to sit or stand for long periods and use hands to handle or feel talk and hear. The employee is occasionally required to stand walk reach with hands and arms and stoop kneel or crouch. The employee must occasionally lift and/or move heavy objects. Specific vision abilities required by this job include close vision and the ability to adjust focus primarily due to concentration on a computer screen and small numbers. While performing the job duties the employee must travel to other buildings and locations using their own transportation.

WORK ENVIRONMENT:

Occasionally attendance at evening and weekend meetings may require the ability to respond to school requirements at any time. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment usually varies. Work is performed indoors all year round with occasional outdoor work.

TERMS OF EMPLOYMENT/COMPENSATION:

• The Technical Services Specialist reports to the Director of Operations and Technology and/or the Technical Services Director and/or the Director of Programs.
• 52-week assignment
• May require occasional evening or weekend work for system maintenance On-call rotation may be required
• School calendar schedule with summer maintenance periods
• Salary commensurate with experience and education in the field of technology Health Insurance (or Cash in Lieu)
• Dental Vision Life & LTD Insurance
• Holidays
• PTO (Personal Time Off) Days
• Regular in-person attendance is an essential job function.

Required Experience:

Unclear Seniority