IT Support Technician (Part Time)

K3 is a leading provider of businesscritical software solutions focused on fashion and apparel brands and related large retail brands. The Groups solutions comprise a number of applications authored by K3 and also third-party products that have been enriched with K3 software. These solutions provide customers with comprehensive end-to-end capabilities that enable them to have greater control over their operations and real-time oversight of their businesses. The Group operates through two divisions K3 Products and Third-party Solutions.

K3 Fashion solutions target the Fashion and Apparel Markets covering Retail Wholesale and Manufacturing sectors with our products K3 Fashion and K3 Pebblestone. We are a Microsoft recognised Global ISV and both our core products are embedded and enhance Microsofts ERP solutions D365 Finance and supply chain and D365 Business Central respectively.

Job Summary

The part-time IT Support Technician will provide technical assistance and support to end users within our company. This role supports the IT Manager in maintaining hardware software and network systems ensuring seamless daily operations.

The role will require problem-solving as well as configuration of systems and accounts always following processes and delivering high levels of internal customer satisfaction.

Key Responsibilities

Work alongside experienced IT Manager whilst learning all aspects of the role.

Provide technical support to staff via multiple channels classifying and prioritising issues and requests.

Follow global IT processes and policies to deliver a consistent and commercially sustainable service.

Diagnose and resolve technical issues.

Fulfil hardware and software requests according to an approvals workflow.

Liaise with our external IT service partner.

Ensure all IT assets are protected and accounted for.

Manage user accounts permissions and access rights in Active Directory and other systems.

Support onboarding/offboarding of employees by setting up and deactivating user accounts and devices.

Help to create tutorials and FAQs for staff to avoid repetitive queries to IT.

Assist with system updates patches backups and antivirus management.

Contribute to IT projects and upgrades.

Skills & Experience

Good experience with Microsoft 365 Active Directory and remote support tools.

Practical understanding of networking concepts (TCP/IP DNS DHCP)

Strong problem-solving and customer service skills.

Experience with cloud services like Azure Virtual Data Centres etc

Administration of IT security including device MFA and antivirus and infrastructure access controls and protection.

Familiarity with IT ticketing systems and ticket management to SLA.

Passion for technology and a proven desire to learn.

Demonstrate good technical knowledge of IT infrastructure networks and systems administration.

Ability to perform effectively under pressure and to manage internal and external expectations around resolution timeframes.

Natural problem-solver with the ability to simplify and summarise a problem using clear and precise language.

Self-motivation and able to take responsibility but knows when to escalate if necessary.

Understands the business impact of an IT issue.

Liaise and work closely with the appropriate teams on escalated functional and technical issues.

Location & Reporting Line

The role will be located in the Bristol office and will report to the IT Manager. Flexible hybrid home/office working is available.

Hours

The role will be 20 hours per week worked over a minimum of 3 days per week. The hours worked are flexible which could be 4 hours per day 5 days per week or 6.5 hours on 2 days and 7 hours on a 3rd day in any week. Both parties will be flexible according to business needs (e.g. holiday coverage for the IT Manager may require 4 hours every day and some weeks the employee may want to work 3 days and other weeks 4 days etc).

In addition there may be the occasional need for overtime to complete critical tasks out of normal working hours.

With colleagues and customers all over the world weve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this there is always an opportunity to further improve your professional and personal growth.

As a K3 employee you can count on:

An ambitious and international working atmosphere

Appealing secondary benefits

Hybrid working options: flexible combination of working from home and our modern office in Bristol and Netherlands

New Bristol City Centre office with virtually free Yoga and free gym opening this summer

At K3 we pride ourselves on offering equal opportunities regardless of race nationality cultural background gender age marital status maternity/pregnancy status sexual orientation gender identity disability religious or political belief.

We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees our partners the communities we work in and our customers through building non-discriminatory

procedures and practices. At K3 every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with K3.

Required Experience:

IC