Customer Outreach Specialist
Customer Outreach Specialist
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$ 150000 - 190000
1 Vacancy
Job Description
At Two Six Technologies we build deploy and implement innovative products that solve the worlds most complex challenges today. Through unrivaled collaboration and unwavering trust we push the boundaries of whats possible to empower our team and support our customers in building a safer global future.
Job Description:
We are seeking a versatile and customer-focused individual to join our team as a Customer Outreach and Help Desk Specialist. In this role you will be responsible for both reaching out to customers to gather feedback and address concerns as well asproviding frontline support for the help desk. The ideal candidate will be proactiveempathetic and adept at troubleshooting technical issues.
Responsibilities:
- Conduct proactive outreach to customers via phone email and other channels to gather feedback address concerns and ensure satisfaction with ourproducts/services.
- Build and maintain strong relationships with customers providing personalized support and guidance as needed.
- Respond promptly and effectively to customer inquiries and technical support requests providing clear and helpful guidance.
- Troubleshoot technical issues reported by customers escalating complex problems to appropriate internal teams for resolution when necessary.
- Document customer interactions including feedback inquiries and resolutions.
- Identify recurring issues or trends in customer feedback and help desk tickets providing insights and recommendations for improvement.
Requirements:
- Bachelors degree in Computer Science Information Technology Business
Administration or a related field preferred.
- 4 years previous experience in customer service technical support or a related role is required.
- Strong technical aptitude and ability to troubleshoot software issues effectively.
- Excellent communication skills with the ability to explain technical conceptsclearly and concisely to non-technical customers.
- Experience with working on and maintaining a help desk.
- Ability to prioritize and manage multiple tasks in a fast-paced environment whilemaintaining a high level of professionalism and attention to detail.
- A passion for delivering exceptional customer service and a genuine desire tohelp others succeed.
- Experience with Agile methodologies and tools such as Jira or Confluence.
Clearance Requirements:
- Candidate must have an active TS/SCI w FS Poly clearance.
Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills experience and performance. Our offerings include but are not limited to medical dental and vision insurance life and disability insurance retirement benefits paid leave tuition assistance and professional development.
The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors including but not limited to education experience knowledge skills geographic location as well as contract specific affordability and organizational requirements.
Salary Range
$150000 - $190000 USD
Looking for other great opportunities Check out Two Six Technologies Opportunities for all our Companys current openings!
Ready to make the first move towards growing your career If so check out the Two Six Technologies Candidate Journey! This will give you step-by-step directions on applying what to expect during the application process information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions check out our Two Six Technologies News page! We share information about the tech world around us and how we are making an impact! Still have questions no worries! You can reach us at Contact Two Six Technologies. We are happy to connect and cover the information needed to assist you in reaching your next career milestone.
Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race such as hair texture hair type and protective hair styles (e.g. braids twists locs and twists)) color religion national origin sex (including pregnancy childbirth or related medical conditions and lactation) sexual orientation gender identity or expression age (40 and over) marital status disability genetic information and protected veteran status or any other characteristic protected by applicable federal state or local law.
If you are an individual with a disability and would like to request reasonable workplaceaccommodation for any part of our employment process please send an email to . Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
Additionally please be advised that this business uses E-Verify in its hiring practices.
By submitting the following application I hereby certify that to the best of my knowledge the information provided is true and accurate.
Required Experience:
Unclear Seniority
Employment Type
Full Time
