Service BDC Representative
Service BDC Representative
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$ 31200 - 45000
1 Vacancy
Job Description
The Patrick Dealer Group is looking for a Full-Time Automotive Service Business Development Representative to assist our service teams. As a member of the Service BDC team you will be responsible for handling service calls scheduling service appointments and assist in building a and maintaining a long-lasting relationships with our customers.
This is a Monday Friday position with working hours that are typically 9am 5pm.
Pay:
- Estimated salary range: $31200 - $45000
Benefits:
- Medical Insurance
- Dental/Vision Insurance
- Disability Insurance
- Life Insurance
- FSA
- 401k
- Paid Time Off
- Paid holidays
- Employee Purchase Program
- Employee Referral Program
- Employee Assistance Program
Responsibilities:
- Answer all incoming phone calls and schedule service appointments.
- Demonstrate first class customer service skills.
- Makeoutbound calls generate service appointments and log all customer comments.
- Schedule follow-ups contact customers and reschedule no-show customer appointments.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Respond to customer website requests with a customer centered approach.
- Contact internet customers via text email and phone to schedule a service appointment.
- Present a professional and enthusiastic personality.
- Develop relationships.
- Work effectively as part of a team or on individually assigned tasks in a fast-paced dynamic environment.
Requirements for Eligibility:
- 19 years of age or older
- Superior communication skills verbal and written
- Superior time-management and prioritization skills
- Organized multi-tasked and self-motivated
- Able to sit and work at a computer keyboard for extended periods of time
- Previous experience in call center and/or telemarketing is highly preferable
- Microsoft Word CRM and data entry skills
- Clean driving record & meet our MVR requirements
- Must be willing to submit to a drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
